SAH Medical Assistant

KEY RESPONSIBILITIES

• Notifies physician and other practice staff of any missing information related to patient encounters/visits
• Obtains diagnostic reports/medical information from outside sources
• Secures discharge record and/or test/procedure results from source where service was scheduled
• Prepares patient record for office visit and assures that record is complete
• Prepares letters for physician signature
• Greets patients and offers assistance within scope of responsibility
• Answers the telephone in a prompt and courteous manner
• Responds to patient and staff questions in an appropriate manner
• Triages phone calls for appropriate administrative and/or clinical response
• Notifies physician and/or other clinical staff of emergent problems
• Obtains patient vital signs and records the same in patient chart
• Updates medical/surgical/social history in medical record
• Updates medication list in medical record, gives updated list to patient, and faxes to PCP
• Aids MD with electronic prescription preparation
• Obtains and processes patient lab specimens in a timely manner as per the department procedure for urine collection
• Assists and serves as an observer for patient exams when requested by physician
• Handles triage calls under an RN's supervision
• Provides patient education information under the direction and supervision of an RN
• Actively participates in the orientation and training of new employees
• Demonstrates proper departmental protocol when transferring the patient to stretchers including concern for patient comfort and safety during positioning and immobilization
• Grants instructions to the patient and continually directs and monitors the patient through clear, vocalized instructions/communications
• Contributes to the efficient operation of the department including monitoring inventory and notifying supervisor when stock is low, in a timely manner
• Takes the initiative to maintain order and cleanliness in assigned rooms and throughout the department
• Takes initiative during assigned shift, as patient volume allows, to check for tasks that need to be done and follows through to maintain a professional work area throughout the entire service
• Obtains, documents accurately and relays pertinent clinical/demographic information to alleviate delays and errors ensuring proper procedure is always performed
• Checks patient I.D. and verifies name and date of birth before any procedure or visit is performed
• Equipment damage control is a high priority, proper handling of equipment is always maintained, especially when moving or repositioning devices
• Maintains security of computer screens and computer information in accordance with departmental procedures, including signing off when not at work station
• Maintains strict confidentiality of sensitive material and information
• Regularly consults with available personnel such as staff technologists, lead technologists, nurses, OR techs, or Doctors in order to pursue answers to questions or to observe new techniques and procedures; demonstrates a desire to learn more
• Promotes a spirit of cooperation through frequent communication
• Demonstrates a willingness and ability to assist others as requested, regularly assists in other areas of the department such as: receptionist duties, clerical responsibilities, and other assignments as requested; always uses time for departmental advantage
• Responds rapidly and effectively to emergency situations, demonstrating ability to manage self, patients, and others
• Remains in control and supportive of patient, staff and others as workload and stress escalate
• Regularly maintains and projects to patients a feeling of competency, friendliness, and professionalism – even when under pressure or stress
• Does not allow unimportant interruptions to waste time at the expense of assigned duties and patient care priorities
• Promptly notifies supervisor of equipment malfunctions, tags and notifies Biomed
• Schedules clinic visits and Medication Class at discharge of visit
• Performs pre-service processes as needed, such as initiate anti-coag process, pt 1 form/GATRA transportation, and prior authorization
• Participates in the preparation and time out process of procedures

REQUIRED QUALIFICATIONS

• Graduate of a certified Medical Assistant training program
• Previous medical assistant experience and knowledge of medical practice operations preferred
• Previous experience with hospital and medical practice billing/scheduling information systems preferred
• Effective communication
• Critical thinking skills
• Customer service
• Organizational, time management and multi-tasking ability required
• Enthusiastic and optimistic
• Knowledge of medical terminology
• Bilingual highly desired