Safety & Security Officer - Peace Officer - Rochester General Hospital, Security (Full-time, Shift varies 24/7 operations)

About the role

The Safety & Security Officer – Peace Officer plays a key role in maintaining a safe, secure, and welcoming environment across Rochester Regional Health facilities. Officers patrol assigned areas, monitor facility access, assist patients and visitors, and respond to routine and emergency situations. They deter aggression, enforce safety protocols, and communicate effectively with diverse populations while maintaining professionalism under pressure and a strong commitment to customer service and public safety.

Responsibilities

• Maintain a highly visible command presence and act as a visual deterrent to active aggression.
• Handle routine and emergency incidents detrimental to the security and safety of the facility, patients, staff, and employees.
• Monitor access to Rochester Regional Health facilities through the admittance process; assist visitors with a legitimate need to gain entry; observe screening of patients, visitors, and client employees to ensure it is conducted proficiently and expedites admittance.
• Provide an atmosphere in which all employees and visitors know that RRH responds to and cares about their needs; offer courteous, respectful, and pleasant interactions; present a good image of RRH and its Security and Safety Department.
• Maintain and display good public relations skills when interacting with patients, visitors, and staff.
• Communicate in an open, honest, and responsive manner; provide facility and area information to visitors as authorized.
• Monitor entrances and exits; prevent unapproved or unlawful entry; control movement of people; calmly direct disruptive individuals to leave the property.
• Patrol assigned posts on foot; check for unsafe conditions, hazards, unlocked doors, security violations, blocked ingress/egress, mechanical problems, and unauthorized persons; inspect buildings and grounds using appropriate equipment and protective gear.
• Protect evidence or incident scenes; set up barriers and signage; provide direction or information to others.
• Respond to incidents of violence or similar conditions following established procedures.
• Recognize and promptly request additional assistance as needed via radio, phone, or nearby personnel.
• Demonstrate age-related competency in patient care as defined by facility standards.
• Maintain the highest standards of personal grooming and appearance; strictly adhere to company uniform standards.
• Identify and report real or potential hazards in the environment.
• Exercise limited law enforcement authority under New York State Criminal Procedure Law, including powers of arrest, detention, and issuance of appearance tickets when appropriate.
• Respond to incidents involving criminal behavior or behavioral health crises with authority to detain, arrest, or initiate protective custody procedures in accordance with NYS law.
• Carry and deploy defensive tools in compliance with NYS regulations.
• Conduct lawful searches and seizures within the scope of Peace Officer authority, ensuring proper documentation and chain of custody.
• Provide secure transport and custody of individuals under legal hold, including those subject to mental health evaluations or protective custody orders.
• Participate in joint investigations and emergency operations with law enforcement agencies, exercising legal powers granted under Peace Officer designation.
• Perform other duties as assigned.

Required Qualifications

• High school diploma or equivalent (Team Members hired into the role effective 5/17/26 are exempt from the stated education requirements)
• 6 months experience in Law Enforcement, Corrections, Military, or Security
• Eligible to be designated as a Peace Officer by Rochester Regional Health and eligible to be registered with the New York State Division of Criminal Justice Services (DCJS) as a Peace Officer
• Valid NYS Driver’s License
• Valid NYS Pistol Permit (within 18 months of successful completion of the Peace Officer Academy)
• NYS Security Guard Act License or registered as a Police or Peace Officer in NYS

Preferred Qualifications

• Strong interest in safety and security, public safety, or law enforcement
• Excellent communication skills and a customer-focused attitude
• Ability to maintain a professional demeanor in high-stress or emergency situations
• Demonstrated interest in security, safety, or law enforcement

Education

LICENSES / CERTIFICATIONS:

Physical Requirements

Heavy – This category includes physically intensive work such as lifting heavy materials (up to 100 lbs.), climbing ladders, crawling into tight spaces, and working on uneven, slippery, or elevated surfaces. Employees must demonstrate strong motor coordination, balance, and spatial awareness to safely operate tools and equipment. High visual and auditory alertness is required, especially in areas with moving machinery. Emotional demands are moderate, focusing on hazard recognition, task accuracy, and adherence to safety standards. Environmental exposures may include extreme temperatures, dust, fumes, loud noise, and mechanical hazards. Personal protective equipment (PPE) and periodic physical examinations are often required. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

Pay

$30.00 – $30.00