Safety & Security Officer (Overnight)

Job Summary

Patrols all areas of the property; assists owner/guests with room access. Monitors Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Locks property entrances when required. Conducts daily physical hazard inspections. Responds to accidents, contacts EMS or administers first aid/CPR as required. Assists owner/guests/associates during emergency situations. Notifies appropriate individuals in the event of accidents, attacks, or other incidents. Defuses owner/guest/associate disturbances. Calls for outside assistance if necessary. Completes incident reports to document all Loss Prevention related incidents. Handles all interruptions and complaints. Resolves safety hazard situations. Escorts any unwelcome persons from the property without interrupting the orderly flow of property operation. Reports to scenes of vehicle accidents/thefts. Calls for assistance using proper code responses. Completes a Loss Prevention shift summary/daily activity report.

Core Work Activities

• Reports accidents, injuries, and unsafe work conditions to manager; and completes safety training and certifications.
• Fulfills all company policies and procedures, maintains uniform and personal appearance, maintains confidentiality of proprietary information, and protects company assets.
• Welcome and acknowledges all owners/guests according to company standards, anticipates and addresses owners/guests' service needs, assists individuals with disabilities, and thanks owners/guests with genuine appreciation.
• Speaks with others using clear and professional language, prepares and reviews written documents accurately and completely, and answers telephones using appropriate etiquette.
• Develops and maintains positive working relationships with others, supports team to reach common goals, and listens and responds appropriately to the concerns of other associates.
• Complies with quality assurance expectations and standards.

Attention to Customer Service

Requires attention to customer service with a professional and pleasant personality. Available to work a flexible schedule including evenings, weekends, and holidays.

Where Great Benefits Lead to a Life Fulfilled

• Competitive pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• Site Specific Perks
• Free on-site parking
• Discount at all on-site Food & Beverage outlets
• Work shoe credit through Shoes for Crews twice a year
• Company branded coat/jacket for outdoor and travel roles
• Hats, sunscreen, and t-shirts are provided for outdoor roles, as needed
• Bi-annual team building events
• Quarterly celebrations, Associate of the Month, Associate Appreciation Week, and Housekeeping Appreciation Week
• Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)