Safety & Security Officer

Duties & Responsibilities

• Control access to buildings and premises, including physical barriers, keys, locks, clickers, staff identification, and visitor logs
• Enforce rules and regulations of the zoos; inform guests and employees, answers questions, eject trespassers and escort visitors such as vendors, inspectors, and contractors while being helpful and composed
• Maintain accurate and detailed records; report observations, information, occurrences, incidents and surveillance activities to supervisors regularly, and timely.
• Respond to complaints, incidents and emergencies; act as first responder with first aid, CPR, and use of AED; contact and interface with outside agencies such as police and fire departments

Physical Demands

• Constantly stands, and moves about on foot from one area to another
• Frequently raises/lowers, transports, and positions objects (including, but not limited to First Aid bags, packages, etc.) weighing up to 50 pounds from vehicle to ground, from ground to vehicle or storage shelves
• Frequently reaches, pushes, pulls and throws objects with hands such as to open and close doors/gates, and deliver parcels
• Frequently uses good balance to climb, ascend/descend stairs and ladders, traverse uneven or slippery terrain to make patrol grounds
• Frequently stoops, kneels, or crouches to work, such as to inspect barriers
• Frequently converses with guests, co-workers and contractors to exchange accurate information for safety and security purposes. Must be able to inspect, detect and identify safety issues using hearing (radio)
• Frequently inspects, detects and identifies product safety issues using sight (including color identification, and smell (to detect smoke, gas, etc.))

Work Conditions

• Occasionally in an indoor office setting using computer, printer, copier, and other office equipment
• Frequently in an outdoor setting including high/low temperatures and extreme weather
• May be assigned to work at either Franklin Park or Stone Zoo sites
• Ability to work flexible hours, including overnight, weekends, and holidays.

Minimum Job Requirements

• A High School diploma or GED
• A valid driver’s license and driving record in good standing
• Basic computer skills
• A clean criminal record
• Customer service skills and emotional intelligence, helpful, trustworthy and reliable
• Communication and listening skills, able to diffuse situations before they escalate; observant, with good attention to detail
• Able to work and communicate with a diverse population; fight unconscious bias, stereotypes and microaggressions
• Able to make sound judgments
• Able to follow directions both written and verbal
• Always remain alert while on duty

Preferred Job Requirements

• A certificate in security training from an established institution

Benefits

Zoo New England is an Equal Opportunity Employer by Choice