Safety & Security Officer

Responsibilities

• Ensure the safety and security of all guests, members, team members, patrons, and visitors.
• Provide the highest degree of professional and courteous service and protect and care for the assets of Pier Sixty-Six Resort and Spa.
• Adhere to office policies set forth by security management.
• Auxiliary guests to their rooms or assist guests with entry into their rooms according to hotel standards.
• Maintain continual surveillance of resort areas, bordering property, and CCTV systems.
• Always use proper radio etiquette.
• Respond to all incidents in a timely manner.
• Ensure all incident reports are completed accurately.
• Respond to emergencies, including medical, security, guest complaints, etc.
• Control all keys within the guidelines established.
• Check all packages and team member bags via the team member entrance/exit, or entrance of the parking areas.
• Maintain awareness of all suspicious persons and escort them off the property if warranted.
• Conduct rounds throughout the resort, paying attention to unsecure areas.
• Receive and process all lost and found items as per procedures established.
• Respond to all guest requests immediately.
• Perform any additional duties as required by management.

Qualifications

• Professional demeanor appropriate for a luxury environment.
• Proven ability to handle a multitude of tasks in an ever-changing environment.
• First Aid and CPR certifications preferred.
• Knowledge of MS Shift, Key Watcher, SALTO is a plus.
• At least 1 year of progressive experience in a luxury resort or equivalent.
• Able to communicate in the English language.
• Second language is a plus.
• Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.
• Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).
• High school diploma.