Safety & Security Officer

Nestled in the heart of Central Wisconsin, North Central Health Care (NCHC) is a healthcare organization formed over fifty years ago as a partnership between three Central Wisconsin counties — Langlade, Lincoln, and Marathon. NCHC employs more than 600 professionals in diverse roles across a variety of care and work environments, providing passionate and high-quality care in mental health treatment, addiction services, long-term and short-term care, physical therapy, crisis stabilization, and more.

About the role

The Safety & Security Officer (SSO) is responsible for maintaining a safe, secure, and orderly environment for patients, visitors, staff, and property across North Central Health Care facilities. This role provides frontline safety support through proactive monitoring, customer service, conflict prevention, and timely response to safety and security events. The SSO must demonstrate sound judgment, strong communication skills, and the ability to remain calm and professional in high-stress or emergent situations, including interactions with individuals experiencing behavioral health crises.

Responsibilities

• Conduct routine and random interior and exterior patrols of facilities and grounds.
• Monitor visible and audible alarms and onsite/remote camera systems.
• Perform door checks and locking/unlocking procedures to maintain controlled access.
• Ensure individuals entering and exiting facilities follow sign-in, badge, and visitation procedures.
• Respond promptly and appropriately to safety, security, and emergency situations.
• Assist with code responses, fire alarms, drills, and emergency preparedness activities.
• Use crisis intervention and de-escalation techniques when responding to escalated or disruptive individuals.
• Collaborate with law enforcement, emergency responders, and internal leadership as needed.
• Provide standby support on units as requested.
• Assist with new admissions, with particular attention to behavioral or safety concerns.
• Escort visitors and individuals to and from units when required.
• Support continuity of operations during high-risk or emergent situations.
• Complete daily activity and incident reports, documenting critical events, safety concerns, and operational needs.
• Communicate relevant safety or security information to leadership and team members.
• Participate in staff meetings, trainings, and security-related education sessions.
• Adhere to all organizational policies, procedures, and regulatory requirements.
• Maintain confidentiality of all patient, staff, and organizational information.
• Maintain the overall condition and organization of the security office.
• Attend and maintain required training, including CPI (Crisis Prevention Intervention).
• Perform other work-related tasks assigned to support safety and security operations.

Requirements

• High school diploma or equivalent.
• Minimum of 1 year of experience in security, behavioral health, human services, or a related field.
• Knowledge of crisis intervention and de-escalation techniques (or ability to obtain through training).
• Physical ability to participate in patient restraints.
• Ability to run a minimum of 300 yards in response to urgent security calls.

Preferred Qualifications

• Three or more years of relevant experience in healthcare, behavioral health, or security.

In evaluating candidates for this position, North Central Health Care may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

Pay

The starting pay range for this role is $19.40 - $21.13 per hour, based on education and experience.

Schedule

This is a part-time, in-person position with an available shift of 6:00 AM – 6:00 PM.

Benefits

• Paid time off (PTO) and paid holidays (for positions above a 0.6 FTE).
• Health, dental, and vision insurance.
• On-site bistro and cafeteria.
• Employee assistance program.
• Newly updated facility.
• Wisconsin Retirement System (WRS) for full-time employees — a hybrid defined benefit plan with a 7.2% employee contribution matched 100% by NCHC each pay period.