Safety & Security Officer

ABOUT US: Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision: a community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together. As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 100,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance. Since 1969, our employees have been making this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If this sounds like an organization you would like to be a part of, we would love to meet you. ROLE OVERVIEW and PURPOSE: The Safety & Security Officer plays a vital role in advancing the mission of Neighborhood Healthcare by fostering a safe, secure, and welcoming environment for patients, staff, and visitors. This role is not only responsible for security patrols and incident prevention but also for delivering compassionate, service-oriented support that aligns with Neighborhood Healthcare’s mission statement. This role requires a proactive approach to risk mitigation, basic safety-related maintenance, and respectful interaction with individuals across diverse backgrounds and needs. Security Officers serve as ambassadors of safety/security that promote a welcoming and secure environment for all who enter our clinics. SCHEDULE: Monday - Friday 8:15 AM - 5:15 PM RESPONSIBILITIES: Safety & Security Operations Conduct high-visibility security patrols throughout clinical buildings, grounds, and parking areas to deter incidents, identify risks, deter theft, violence, and unsafe behaviorsMonitor and report potential safety hazards or environmental concerns (e.g., broken lights, spills, unsafe walkways)Respond promptly and professionally to incidents involving patients, visitors, or staff, and conduct thorough and timely documentationFollow established safety protocols and organizational procedures in all interactions and decisionsMake decisions according to proper policies and proceduresAlways remain alert and visible to provide a reassuring presence to patients, staff, and visitorsEnforcement of access control policies, visitor screening, and facility protocols in a respectful, culturally sensitive mannerWhen requested, escort employees, visitors, or patients to vehicles or destinations, especially in low-light and high-stress situationsComplete Security Event Log (SEL) entries thoroughly and promptly after incidents or observations Administration & Compliance Greet and assist patients, employees, and guests in a professional and courteous mannerEscort patients in need using facility-provided wheelchairs and ensure safe transport to and from entrancesPerform occasional basic maintenance tasks without compromising security responsibilities when safety or cleanliness is compromisedReport any unsafe conditions to safety/security leadershipFollow all safety procedures as outlined in Neighborhood Healthcare’s Illness and Injury Prevention Plan (IIPP) and report any injuries/unsafe conditions immediately Maintain current knowledge of policies and procedures as they relate to safety work practices Be knowledgeable of each site's fire extinguishers, emergency exits, evacuation routes, and utilities shut offs Follow all infection control procedures including blood-borne pathogens protocols Maintains privacy of all patients, participants, employees and volunteer information and access to such information for official purposes only Comply with all regulations regarding corporate integrity and safety/security obligations Report on all behavior, activity that is unethical, fraudulent or unlawful to safety and security management Security Officer Duties & Expectations Serve as a role model for professionalism, customer service, and safe conduct across all sitesTravel between Neighborhood Healthcare sites for training, event support, critical incident response and other operational needsDemonstrate compassion, integrity, and cultural sensitivity in every interactionHelp create a welcoming and caring environment for those we serveSupport the organization’s mission by promoting safety that reinforces trust, equity, and access to careMaintain a professional appearance and demeanor that instills confidence in patients, visitors, and staffParticipate in regular safety and security training, including de-escalation, emergency preparedness, and healthcare complianceWillingness to work flexible hours and travel to sites for operational needs Education/Experience High School Diploma/GED requiredCurrent California Guard Card required1 year of experience as a security officer or other similar work experienceValid CA driver's license required maintained as a condition of employmentActive auto insurance required and maintained as a condition of employmentExperience in healthcare, public safety, or community service settings preferredBilingual highly preferred Basic Life Support (bls) Requirements Current Basic Life Support (BLS) certification is required upon hire and must be maintained as a condition of employmentThese courses must follow AHA guidelines, but may be completed through approved online providers such as ProMed or other equivalent programs that meet recognized BLS standards ADDITIONAL QUALIFICATIONS (Knowledge, Skills And Abilities) Must have a personal cell phone to use for work (monthly stipend provided by NHC)Personal vehicle to drive between sites (mileage reimbursement paid by NHC)Strong verbal and written communication skillsAbility to interpret a variety of instructions in written, oral, diagram, or schedule formKnowledgeable about established safety/security policies and proceduresAbility to understand and follow established policies and proceduresAbility to multi-taskManage confidential information in a professional and ethical manner, in line with current NHC policies and proceduresConflict resolution and de-escalation abilitiesFamiliarity with report writing, basic computer use, and incident documentation Physical Requirements Ability to lift/carry 50lbsAbility to stand for long periods of timeAbility to drive between sitesUse appropriate body mechanics to promote an injury-free environmentAbility to push, pull, lift, carry, crawl, and potentially climb to reach areas in and around the facility using safety protocols and NHC practices regarding equipment policies and proceduresAbility to work outside for long periods of time during inclement weatherAbility to wear and use safety equipment, such as gloves, eye protection, vests, and safety shoes COMPLIANCE (Safety & HIPAA) Follows all safety procedures as outlined in Neighborhood Healthcare’s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately Maintains current knowledge of policies and procedures as they relate to safe work practices Follows all safety procedures and reports unsafe conditions Uses appropriate body mechanics to ensure an injury free environment Familiarity with location of nearest fire extinguisher and emergency exits Follows all infection control procedures including blood-borne pathogen protocols Maintains privacy of all patients, employees and volunteer information and access such information only on a need-to-know basis for business purposes Comply with all regulations regarding corporate integrity and security obligations Reports all behavior and/or activity that are unethical, fraudulent, or unlawful Neighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more! Pay Range: $22.00 - $29.41 per hour, depending on experience (DOE) Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.