Safety, Security, and Treatment Technician

About the role

This position is located at Catawba Hospital, and the hiring range is $42,710 - $58,939. The pay band is 3, and the agency is the Dept of Behavioral Health/Development.

Responsibilities

• Facilitates supportive and therapeutic interventions
• Engage in individual patient interactions consistent with treatment team recommendations
• Act as liaison between treatment team and direct care staff
• Provide constructive input related to treatment, milieu, and clinical issues
• Serve as a positive, professional role model to patients
• Maintain therapeutic boundaries with patients and provide appropriate redirection when overstepping boundaries occur
• Maintain a safe and therapeutic environment
• Monitor, observe, intervene, and report any safety issues
• Serve as primary resource for direct care staff in patient conflict de-escalation
• Attempt to resolve patient issues on the unit, calling for assistance only when needed
• Perform safety rounds as ordered by physician and document the rounding in the electronic health record
• Monitor cleanliness of the unit and report non-working equipment and safety concerns

Documentation

• Document all unusual behavior or changes in behavior, and report observations to professional staff
• Ensure all oral and written reports are factual, professional, clear, and submitted prior to the end of the shift
• Keep accurate and timely records for the development of behavioral interventions

Essential Collaboration with others

• Maintain a cooperative relationship with co-workers and supervisor
• Assist in monitoring therapeutic activities and/or groups for patients
• Escort patients to other departments, meals, recreational activities, and outside of hospital per protocols and procedure
• Follow established facility policies at all times and as instructed by supervisor

Requirements

• Ability to use computerized forms for data entry
• Ability to work any assigned post as directed by supervisor
• Excellent oral and written communications
• Ability to prioritize and complete concurrent work demands
• Ability to work independently
• Ability to problem-solve and make decisions
• Working knowledge of conflict resolution and appropriate implementation of conflict de-escalation techniques
• Knowledge of Catawba Hospital’s safety protocols and ability to apply them

Qualifications

Previous experience in healthcare or security is preferred.

Skills

Ability to communicate effectively, prioritize tasks, and work in a team environment.

Benefits

Reasonable accommodations are available to individuals with disabilities during the application and/or interview process in accordance with the Americans with Disabilities Act.