Safety Coordinator [De-escalation, Client Services, Crisis Intervention, Safety, Vulnerable Populations]

Description

Catholic Charities seeks a Safety Coordinator to join our mission-driven team. The ideal candidate is passionate about exceptional customer service, crisis management, and teamwork.

Key Responsibilities

• Assist clients in navigating services and accessing resources.
• Engage in strengths-based crisis intervention and de-escalation.
• Conduct safety checks to maintain a secure environment.
• Enter and manage client data, referrals, and service interactions.
• Cook and supervise meal services and program activities.

Key Qualifications

• High School diploma or GED; customer service or human services experience preferred.
• Familiarity with crisis intervention techniques is a plus.
• Proficient in Microsoft Office and adaptable to new technologies.
• Strong interpersonal, communication, and problem-solving skills.

What We Offer

• A supportive and collaborative work environment.
• On-the-job training.
• A comprehensive benefit package including health and wellness, retirement, and generous paid time-off.

Requirements

• Education/Experience: High School diploma or GED. Previous experience in customer service or human services preferred. Experience in crisis intervention a plus.
• Competencies: Excellent customer service skills, ability to learn and contribute to service processes, proficient in Microsoft Office, and able to learn strengths-based intervention techniques.
• Requirements: Demonstrated self-starter and ability to collaborate effectively within a team, work independently, efficiently, and multitask in a fast-paced environment managing multiple priorities. Must possess a high level of professionalism and integrity, demonstrate culturally appropriate skills, excellent communication (verbal and written), problem solving, listening, and interpersonal skills, and ability to learn strengths-based intervention techniques and intervene in high-risk scenarios. Must be willing to work within the established structure of This Great Company. Occasional evenings and weekends are required to accommodate meetings and special events.

Work Environment

A majority of the assigned duties are performed in an office environment. The employee is subject to both inside and outside environmental conditions. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of this position.

Compensation

The salary for this position is $20.28/hour. Salary is determined based on the applicant’s incoming skills and experience, and the budget at time of hiring.

Schedule

Full Time: 40 hours per week. Schedule: Must be flexible to work an 8-hour shift between the hours of 6:00 am – 5:00 pm Sunday – Saturday. Employee will receive two days off each week, but schedule may vary to support the needs of a small team.

Benefits

• Paid Leave: 17 holidays (approximate) annually, 15 days of Discretionary Time Off (DTO) during your first year, increasing with seniority.
• Health & Wellness Benefits: Employee Assistance Program, Dental Insurance, Medical Insurance, Vision Insurance, $2,000 Dependent Life Insurance for spouse and each eligible child, Income Protection, Short-term Disability Insurance after 30 days of employment, Long-term Disability Insurance after 6 months of employment, Workers’ Compensation Insurance, Life Insurance ($50,000 Term Life/AD&D).
• Retirement Benefits: Pension Plan (6% of wages plus interest) with 20% vesting after each year of service, 403(b) Tax Deferred Annuities (TDAs).
• Equal Employment Opportunity: Catholic Charities is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), color, national origin or ancestry, gender expression, sex, sexual orientation, gender identity, gender expression, religion, creed, national origin, pregnancy, childbirth or any related conditions, disability, marital status, military status, genetic information, or any other status protected by applicable federal, state, or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual’s work performance or creating an intimidating, hostile, or offensive work environment.