Safety and Security Specialist

Pay Range: $43,650-$57,737

About the Role

The Safety & Security Specialist (Central Office Receptionist) reports to the Director of Safety and Security and assists with the district's mission to provide the highest quality of education by ensuring the safety and security of all students, staff, and property. This position performs a variety of clerical tasks, provides customer service, operates the switchboard, assists and directs visitors, and handles clerical work.

Responsibilities

• Provide professional customer service by answering the Springfield Public Schools Department main telephone line, greeting and signing in visitors, directing guests to appropriate locations, and providing accurate and helpful information.
• Co-manage the district’s CORI, SORI, and fingerprinting processes, ensuring procedures are completed accurately and in accordance with district requirements.
• Process driver history record requests as needed.
• Enter and process requisitions and purchase orders through the district’s MUNIS financial management system.
• Review, archive, retrieve, and produce video footage for law enforcement and court-related requests.
• Update the district’s Emergency Operations Plan (EOP) annually to support safety and emergency preparedness initiatives.
• Produce and distribute staff identification badges.
• Utilize the district’s access control system to assign, modify, and maintain building access for authorized individuals.
• Perform a variety of administrative and clerical duties, including maintaining records, tracking statistics, preparing spreadsheets, monitoring office supplies, and managing incoming calls.
• Professionally manage interactions with staff, students, families, visitors, and members of the public.
• Effectively de-escalate and resolve challenging or uncooperative interactions with visitors and callers while maintaining a professional and courteous approach.
• Provide administrative and operational coverage for the Safety and Security Office as needed.
• Utilize Microsoft Office applications to complete administrative, organizational, and reporting responsibilities.
• Demonstrate strong organizational, communication, interpersonal, and problem-solving skills.
• Attend required staff development programs, training sessions, and professional learning opportunities.
• Assist with the daily administrative and operational functions of the department.

Requirements

• Bilingual candidate preferred.
• At least 1-2 years of experience in the field.
• Relevant associate degree required, or educational requirement may be substituted for at least 3 years of experience in a relevant field.
• Office/Clerical experience preferred.
• Valid Driver’s License.

Skills

• Knowledge of Springfield Public School District.
• Experience in working with diverse populations.
• Ability to develop and write reports and correspondence.
• Ability to handle common inquiries or complaints.
• Ability to respond to questions from students, faculty, staff, and visitors.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to exercise good judgment and focus on detail as required by the job.
• Ability to use (or learn to use) computer software and systems applicable to the position.
• Ability to collect, organize, and interpret data and prepare accurate records.
• Ability to maintain well-organized materials, files, systems, and tools.
• Ability to adapt to changes in work situations and priorities.
• Ability to reason/analyze; use logic to identify and resolve problems.
• Ability to evaluate, organize, and summarize data and information.
• Ability to establish and maintain constructive and cooperative interpersonal relationships with staff, peers, supervisors, or managers, as well as with outside entities.
• Skill in utilizing interpersonal skills to relate and interact with a diverse population.
• Skill in detail-oriented planning and ability to set priorities, objectives, and meet deadlines.
• Ability to provide positive and effective customer service.
• Ability to adapt to and accommodate new methods and procedures.
• Ability to work independently or as a member of a team.
• Ability to apply listening skills, work under pressure, address conflict, and solve problems.
• Ability to read, analyze, and interpret standard policies, procedures, and regulations.
• Ability to effectively present information using attention to detail and accuracy.
• Ability to operate standard office equipment, such as a computer keyboard, monitor, copier, scanner, and telephone.
• Ability to communicate effectively orally and in writing.

Physical Requirements

• Exerting up to 50 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Working Environment

This position requires the employee to work in an office, school, and outdoor environment. The employee is frequently exposed to individuals who are rude or irate and is occasionally exposed to individuals with known violent backgrounds. The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of the job.