Safe Homes Service Coordinator

About the Role

The Safe Homes Service Coordinator plays a critical role in supporting survivors enrolled in the community-based Rapid Rehousing program. This position is responsible for assessing and accepting program participants and providing ongoing, survivor-centered support throughout their housing journey. The Service Coordinator must demonstrate a strong understanding of trauma-informed practices and the ability to engage survivors with empathy, professionalism, and cultural humility.

Responsibilities

• Manage a caseload of 25 participants enrolled in the Safe Homes Rapid Rehousing program, providing survivor-centered, culturally responsive service coordination.
• Conduct comprehensive intakes and ongoing assessments; develop, implement, and monitor individualized service plans focused on housing stability, safety, and self-sufficiency.
• Coordinate services with internal programs and external providers, ensuring timely access to housing, financial assistance, supportive services, and community resources.
• Provide crisis intervention, safety planning, and short-term supportive service coordination to participants experiencing housing instability, safety concerns, or acute stressors.
• Assess participant safety needs and make appropriate recommendations to support continued housing stability and risk reduction.
• Support participants in building self-sufficiency skills, including problem-solving, goal setting, financial literacy, and education on the dynamics of intimate partner violence.
• Maintain accurate, timely, and complete case documentation in accordance with program, funder, and compliance requirements.
• Assist program management with data collection, reporting, and narrative development for grants, monitoring, and funding applications.
• Facilitate participant access to agency and community-based services, convening case conferences or team meetings as needed to coordinate care.
• Conduct home and community visits, including visits to temporary hotel placements, in environments determined to be safe.
• Participate in team meetings and contribute to decision-making regarding participant eligibility, length of program participation, financial assistance, and stipend distribution.
• Support participants in planning for program exit and provide continued service coordination for 3–6 months post-funding to ensure a stable transition after rental assistance ends.
• Distribute material goods in accordance with program policies and procedures.
• Provide emergency relief and back-up coverage as needed to ensure continuity of services.
• Travel throughout Baltimore City, Baltimore County, Prince George’s County, and Montgomery County may be required up to 30% of the time.

Schedule

The position operates Monday through Friday during the agency’s standard business hours of 8:00 AM to 6:00 PM, with a typical schedule of 9:00 AM to 5:00 PM. The role is based at the Argonne Drive campus in Baltimore City and is primarily on-site. A hybrid schedule may be available based on program needs and supervisory approval, generally consisting of three days in the office and two days working remotely or in the community. Flexibility is required to adjust work hours as needed to accommodate essential program responsibilities, including home visits, housing inspections, landlord meetings, and participant appointments outside of standard hours.

Requirements

• Two years of paid or volunteer experience providing counseling, case management, or victim-centered advocacy.
• Associate degree in Human Services field may substitute for one year of experience.
• Oral and written fluency in English.
• Excellent oral and written interpersonal skills with a strong ability to relate to a diverse range of individuals including victims, children, donors, business leaders, human service providers, and donors.
• Demonstrated ability to juggle multiple competing tasks and timelines.
• Clean driving record, current state driver’s license, and reliable personal transportation.
• Must pass Criminal Background Check.

Preferred Qualifications

• Experience in direct service provision with the Latinx immigrant community.
• Knowledge and understanding of intimate partner and/or sexual violence.
• Knowledge of local human services programs/agencies and housing resources.

Benefits

House of Ruth Maryland offers a comprehensive Total Rewards Package that includes:

• Medical insurance, prescription plan, dental insurance, vision insurance, and paid time off.
• Life insurance, 403(b) retirement savings plan, and Employee Assistance Program.