Safe and Secure Ambassador-AUSTIN STREET

About the role

At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand - you become part of Gingham Nation, where people are at the center of everything we do. We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day.

The role of the Bath & Body Works Safe and Secure Ambassador (SSA) is to protect people, brand, and property in their home store environment. The mission of a SSA is to assist the store team in preventing and minimizing risk of life safety and theft & fraud events through consistent communication, partnerships, and education at all levels.

Responsibilities

• Support sales by engaging customers and associates at the front of the store with a strong command presence, a smile, and eye contact.
• Provide in-store support during life safety, emergency response, and safety incidents.
• Collaborate with RAPM (Regional Asset Protection Manager) to follow up on safety and security incidents.
• Problem-solve extreme store events using brand de-escalation tactics.
• Assist the store team with driving a strong physical security culture by educating and upholding all BBW policies and procedures.
• Educate and develop the store team regarding shortage and safety behaviors.
• Collect, document, and communicate asset protection (AP) trends, theft, and fraud intelligence with RAPM and store leadership team (SLT).
• Assist in, document, and communicate all merchandise recoveries using BBW tools.
• Assist with Shrink Protection Program (SPP) assessment follow up and execution on action plans.
• Submit appropriate documentation in the system for all organized retail crime (ORC) incidents following BBW AP policies and procedures.
• Work with law enforcement and RAPM to identify and resolve open cases.
• Assist the SLT with modeling working safely, while maintaining a clean store.
• Demonstrate a culture of ethical conduct, safety, and compliance.
• All other duties based on the business needs and direction of the store manager and/or RAPM.

Requirements

• Must be 18 years of age or older.
• Meet any state or local certification/license and/or other legal requirements related to the position.
• Flexible work availability to include nights, weekends, and holidays.
• Ability to stand for extended periods of time.
• Effective communication.
• Experience in learning and adapting to different technology needs and changes.
• Strong ability to work independently and with a team.

Skills

• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results

Benefits

Bath & Body Works associates are the heart of our business. That’s why we're proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for part-time associates include:

• Limited Medical Benefit Plans that give you access to a national PPO network, along with coverage for prescription drugs and telemedicine with free consultations.
• Dental coverage, and vision coverage for frames and eye exams.
• Care benefits with unlimited access to the leading network through Care.com for finding and booking short-term and ongoing care.
• No-cost mental health and wellbeing support through our Employee Assistance Program (EAP).
• On-demand access to your earned wages through DailyPay.
• 40% merchandise discount and free Bath & Body Works product that encourages you to come back to your senses!