SaaS Applications Lead

Key Job Responsibilities

• Own the multiyear roadmap and strategy for DQE’s SaaS application and business systems portfolio, balancing new capability, operational reliability, and technical debt
• Lead and mentor business systems analysts and administrators, setting standards for documentation, governance, and operational excellence
• Partner with executive and functional leadership across Finance, Operations, Sales, and Product to align platform investments with business priorities
• Analyze business processes and identify opportunities for system improvements, automation, and operational efficiencies
• Direct administration, configuration, and operational support of DQE’s SaaS and business systems portfolio, including ERP, CRM, reporting, and operational tooling
• Partner with business stakeholders to gather requirements, evaluate needs, and recommend scalable technology solutions
• Own the lifecycle of DQE’s core platforms such as, NetSuite (ERP), SiteTracker, and the enterprise data warehouse, along with supporting CRM, HRIS, and BI tools
• Collaborate with internal teams and vendors to implement enhancements, integrations, and new solutions
• Develop documentation, workflows, governance standards, and system best practices
• Monitor system performance, data integrity, user access, and platform health
• Aid with reporting, dashboards, analytics, and operational data management initiatives
• Lead vendor strategy across the portfolio: contract negotiations, renewals, performance management, escalations, and consolidation decisions
• Evaluate emerging technologies and AIenabled tools, including platforms such as Claude, to improve workflows and productivity
• Support governance initiatives related to system administration, data management, and operational processes

Required Skills/Abilities

• Demonstrated experience leading a SaaS or business application portfolio, including roadmap ownership, vendor strategy, and team leadership
• Working knowledge of NetSuite (ERP), SiteTracker, or similar enterprise platforms used in telecom or serviceprovider environments
• Experience gathering requirements, documenting business processes, and translating operational needs into technical solutions
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent communication and collaboration skills across technical and nontechnical teams
• Experience working with vendors, third-party providers, or managed service partners
• Experience with data warehouse platforms, reporting systems, or business intelligence tools
• Handson systems administration experience with business-critical platforms
• Familiarity with governance, compliance, and operational process management
• Experience with workflow automation, integrations, or API-driven platforms

Preferred

• Handson experience applying AI-enabled tools (e.g., Claude) to automate reporting, documentation, or operational workflows
• Knowledge of telecommunications, infrastructure, or technology-focused business environments
• Experience with project coordination or solution implementation initiatives

What We Offer

• Healthcare
• Dental / Vision
• 401(k)
• Life Insurance
• Paid Time Off
• Holidays
• Hybrid Work Environment