RV Service Technician

What we offer

• Competitive salaries and flexible schedules
• Company-paid training and professional development
• Paid time off (PTO), paid sick leave, paid holidays, and paid parental leave
• Premium benefits including health, dental, vision, disability, voluntary and company-paid life insurance
• Supplemental benefits including accident, hospital, and critical illness
• Retail savings plan with up to 4% match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Gym membership reimbursement

What you'll do

• Provides technical expertise, critical trouble-shooting and support on Customer Care needs
• Performs installations, maintenance, and repairs on products, while providing top notch customer service
• Diagnostics diverse service issues, obtains replacement parts, and calibrates systems to Truma specifications
• Collaborates with internal technical team for in-depth technical questions
• Organizes and replenishes efficient supply of stock, parts, tools, and safety equipment
• Identifies and documents all returned material to the warehouse
• Maintains accurate data and information on customers and activities

Position Requirements

• Education: Requires RVTI certification (Level 2-3 preferred), or the equivalent in course work/apprenticeship training in RV mechanical maintenance, plumbing, HVAC, water heater repair, or gas system repair
• Experience: 5+ years of experience in installation, maintenance, and troubleshooting in the RV service industry is preferred. Experience with plumbing, heating, and cooling repairs in the RV industry is required
• Certification: RVTI certification required, or the equivalent in RV Mechanical, or HVAC Certifications preferred
• Functional Skills: Ability to read and interpret blueprints, plans, and/or manuals and make effective installations and repairs as noted. Excellent problem-solving and resolution skills needed to perform this role. Experience in managing inventory and handling customer order paperwork, and other administrative items as needed. This role also requires a strong attention to detail, excellent planning/prioritizing, organizing and time management skills
• Technology Aptitude/Skills: Fundamental computer skills with document preparation, prompt/courteous/professional emails
• Language Skills: Excellent written and verbal communication skills (in person and over the phone) to understand customer needs and respond effectively/professionally
• Leadership/Behaviors: Quality and Safety-oriented, excellent customer focus, collaborative, supportive and flexible with an ability to meet the changing needs of customers. Detail-oriented and accurate in work; excellent interpersonal skills with an ability to effectively listen and respond with all levels inside and outside of the organization
• Culture Match Behaviors: Customer-service oriented, ambitious to meet/exceed performance goals, flexible/adaptable, high integrity, and collaborative
• Core Values that Apply to All Positions: Courage, Connectedness, Adaptability, Sustainability