RV Service Foreman

About the role

As a Lane Foreman at General RV Center, you will play a key role in ensuring the success of our service operations by leading teams, fostering a customer-centric culture, and driving efficiency. You’ll collaborate with management, support employee growth, and help maintain our reputation as the nation’s largest family-owned RV dealer.

Responsibilities

• Collaborate with Service management on hiring processes to ensure proper staffing levels for customer needs.
• Ensure team members receive proper training through established programs to perform their roles effectively.
• Work with peers to discuss successes, challenges, and opportunities for improvement.
• Identify growth potential for employees and future leaders within the team.
• Approve and manage direct report schedules, ensuring coverage during employee days off.
• Review work orders to verify accuracy of information from service advisors, including proper pictures and descriptions from technicians.
• Act as a primary contact to the Service Manager and cascade necessary information to the service team.
• Conduct daily quality and efficiency morning meetings with external teams for quick and effective communication.
• Collaborate with the Service Manager to establish and achieve monthly service sales goals.
• Create a daily game plan for the external silo and teams to ensure workloads are met.
• Set and track weekly and monthly goals for all technicians within the external silo.
• Execute the Keep You Camping™ program, ensuring full compliance among team members.
• Assist with escalated customer complaints to achieve high levels of customer satisfaction during resolution.
• Set and uphold a customer-centric culture, holding team members to these standards.
• Oversee the display and aesthetics of the external silo to meet customer expectations.
• Perform quality control checks on units after technicians complete repairs.

Requirements

• Prior experience within the RV, Automotive, or Powersports industry as a technician or dispatcher.
• Ability to work in a fast-paced, team-oriented office setting.
• Proficiency with Microsoft Excel.
• Strong verbal and written communication skills.
• Ability to multitask and complete tasks efficiently and on time.
• Reliable with a strong work ethic.
• Professional appearance.
• Minimum of a High School Diploma (required).

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• Life insurance options.
• Paid vacations.
• 401k with company matching.

About General RV

General RV was founded in 1962 when Abe Baidas converted a Detroit gas station into a small RV sales and manufacturing facility. From these humble beginnings, we’ve grown into the nation’s premier RV dealer, helping millions of families experience the RV lifestyle. Today, General RV operates multiple Supercenters across the country, along with an inspection facility in Indiana. We are proud of our history and are now in the third generation of family ownership. Since 2014, General RV Center has been recognized by Crain's Detroit as one of Michigan's largest and fastest-growing privately held companies.