RV Service Advisor
Job Responsibilities
- Greet service department customers promptly and courteously—attitude is everything!
- Listen to customers and clearly translate repair needs to techs
- Upsell additional services using low-pressure, high-integrity methods
- Provide accurate repair/maintenance estimates
- Adhere to policies on vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure all work is complete
- Notify customers when vehicles are ready for pickup
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
About the role
Beaver Coach Sales & Service has proudly served RV enthusiasts and the industry for the last ten years. We could not have done it without our dedicated employees. Whether our experienced service department, stellar sales associates, devoted detailers, or reliable administration, we strive to put our employees first.
Each department runs as its own company, so each employee has the opportunity to thrive and belong, knowing that their work doesn’t go unnoticed. We want Beaver Coach to be the last place you will work and give you the ability to grow in your career. Each week, we aim to recognize the hard work and initiative our staff puts in.
Benefits
- Health Insurance
- Dental Insurance
- 401k Retirement Plan
- 401k Employer Match up to 3.5%
- Paid Time Off
Pay
Compensation is commensurate with experience.
Schedule
The position is full-time.
Qualifications
Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. Must have excellent communication and interpersonal skills.
Skills
Customer service skills, problem-solving abilities, attention to detail, and the ability to work independently and as part of a team.
Benefits
- Health Insurance
- Dental Insurance
- 401k Retirement Plan
- 401k Employer Match up to 3.5%
- Paid Time Off
Pay
Compensation is commensurate with experience.
Schedule
The position is full-time.
Application Instructions
To apply, please submit your resume and cover letter to careers@beavercosaleservice.com.