RV Park Resort Assistant Manager

About the role

The Assistant Manager oversees the daily operations of Casa de Fruta's Accommodations operation, which includes the RV Park, Inn, and Cabins. This role supports the delivery of exceptional guest experiences while ensuring efficient operations, property maintenance, team development, financial performance, and regulatory compliance.

Responsibilities

• Operational Management

• Partner with the Assistant Manager team to coordinate and oversee day-to-day operations of the RV Park, Inn, and Cabins.
• Assist in managing all accommodations, including RV sites, cabins, and inn rooms, ensuring cleanliness, upkeep, and operational readiness.
• Cook up with staff to manage reservations, guest requests, and occupancy needs during both peak and non-peak periods.
• Maintain consistent operational standards and ensure seamless guest experiences across all lodging areas.

• Guest Experience and Customer Relations

• Promote exceptional guest service and guest satisfaction through responsive communication and timely issue resolution.
• Assist in overseeing customer communications, reservations, check-in and check-out procedures, and guest inquiries.
• Respond to guest concerns professionally and efficiently while seeking positive outcomes for both guests and the company.
• Foster a welcoming atmosphere that encourages repeat visits and positive reviews.
• Support and coordinate guest activities, special events, and programs that enhance the visitor experience.

• Financial and Business Support

• Aid in the development and monitoring of annual budgets, revenue goals, and expense controls.
• Review operational reports related to occupancy, labor, revenue, and expenses and identify opportunities for improvement.
• Support pricing strategies, promotions, and occupancy initiatives in coordination with executive leadership.
• Monitor operating costs and recommend efficiencies while maintaining service quality and guest satisfaction.
• Aid in inventory management, purchasing, and vendor coordination as needed.

• Property Maintenance and Safety

• Partner with maintenance personnel and contractors to ensure the property remains safe, clean, and well-maintained.
• Aid in coordinating routine maintenance, repairs, landscaping, and infrastructure improvements.
• Conduct regular property inspections to identify maintenance needs and safety concerns.
• Support compliance with fire safety requirements, health standards, and company safety programs.
• Aid in addressing guest-caused damages and enforcing applicable policies regarding damages and recovery procedures.
• Promote a culture of safety for both guests and team members.

• Team Leadership and Development

• Partner with the fellow Assistant Manager and department supervisors to recruit, train, coach, schedule, and support team members.
• Create a positive, productive, and guest-focused work environment.
• Conduct regular communication meetings with staff to ensure alignment with operational goals and service expectations.
• Provide ongoing coaching and performance feedback to team members.
• Aid in performance evaluations, employee development planning, and corrective action processes as needed.
• Ensure compliance with company policies and applicable employment laws.

• Sales and Marketing Support

• Support marketing initiatives designed to increase occupancy, guest engagement, and revenue.
• Cook up with internal marketing resources regarding seasonal promotions, special events, group bookings, and long-term stay opportunities.
• Monitor guest feedback, online reviews, and social media comments and assist in responding appropriately.
• Help identify opportunities to strengthen guest loyalty and improve market visibility.

• Regulatory Compliance

• Aid in ensuring compliance with all applicable federal, state, and local regulations governing lodging, campground operations, safety, and environmental requirements.
• Support preparation for inspections, licensing renewals, and compliance audits.
• Maintain awareness of changes in regulations affecting RV parks, lodging facilities, water systems, waste disposal, and guest safety requirements.
• Aid in ensuring company policies and operational procedures are consistently followed.

• Community Relations and Guest Activities

• Support relationships with local businesses, tourism organizations, and community partners.
• Aid in planning and coordinating guest events, seasonal activities, and community engagement opportunities.
• Promote a positive image of Casa de Fruta within the local community and hospitality industry.
• Help create memorable guest experiences that encourage repeat visits and positive referrals.

• Shared Leadership Responsibilities

• Work collaboratively with the second Assistant Manager to ensure seamless daily operations.
• Maintain open communication regarding staffing, guest concerns, operational priorities, maintenance projects, and business initiatives.
• Share responsibility for leadership coverage during evenings, weekends, holidays, vacations, and other absences.
• Partner on operational improvements, strategic initiatives, and guest service enhancements.
• Demonstrate flexibility and teamwork to ensure consistent leadership presence and decision-making across the operation.
• Support executive leadership by providing operational insight, recommendations, and timely communication regarding business needs.

Qualifications

• Education

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.

• Experience

• Proven experience in managing RV parks, campgrounds, hotels, or similar hospitality settings.
• Experience managing staff, finances, and property maintenance in a hospitality environment.
• Familiarity with property management systems (PMS) and reservation systems for campgrounds and lodging.

• Skills

• Strong leadership and problem-solving skills.
• Excellent customer service and communication abilities.
• Experience with budgeting, forecasting, and revenue management.
• Knowledge of safety protocols and legal regulations related to RV parks and lodging operations.
• Ability to manage multiple priorities in a fast-paced environment.

• Working Conditions

• Hours: Full-time, with flexibility required to meet business needs, especially during peak seasons, holidays, and weekends.
• Physical Requirements: Ability to walk or stand for extended periods and oversee inspections of the property, including outdoor facilities and RV sites.

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Employee discount

Work schedule

• 8 hour shift
• Weekend availability
• On call
• Holidays
• Day shift
• Night shift
• Overtime

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Employee discount