RV Park Rep GRA

About the role

As an RV Park Front Desk Representative, you are the first point of contact and a key ambassador for the guest experience. You ensure every guest feels welcome by efficiently managing check-ins and check-outs, verifying that RV spaces are clean, prepared, and ready for assignment. Your attention to detail and commitment to service play a vital role in creating a seamless and enjoyable stay.

Responsibilities

• Provide timely and courteous guest service consistent with the company's guest service culture
• Greet all RV Park guests in a friendly and professional manner, ensuring a smooth check-in and check-out process
• Confirm site readiness and availability, ensuring spaces are clean and properly assigned prior to guest arrival
• Respond to guest inquiries, special requests, or complaints promptly, resolving concerns to ensure guest satisfaction
• Maintain complete knowledge of property features, services, space layouts, rates, promotions, and daily activity schedules
• Document and relay guest requests and service issues clearly and accurately to appropriate departments
• Ensure compliance with all