RV Front Desk Resort

About the role

At Angel of the Winds, the World’s Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.

Responsibilities

• Maintains an inventory of vacancies, reservations, and RV and yurt assignments.
• Process same day reservations, future reservations, and cancellations.
• Knows site and yurt locations, types of spaces available, and current rates.
• Maintains working relationships and communicates with all departments.
• Registers arriving guests and assigns rooms while accommodating special requests whenever possible.
• Assisting guests with clubhouse needs/requests during their stay.
• Coordinates yurt/RV pad status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, and special requests.
• Coordinates maintenance work with the maintenance department.
• Checks the front desk accounting records (cash, check and credit card services) for accuracy and then compiles information for the hotel’s financial records.
• Tracks front office operating statistics such as room revenues and occupancy percentages.
• Posts room charges and room taxes to guest accounts.
• Run end of day process / night audit process on the Property Management software and prepares reports for management.
• Functions as the night manager on duty in the absence of RV Resort management and supervisors.
• Uses persuasive selling techniques to sell rooms and to promote other services of the RV Resort and casino.
• Maintain patience and composure while exemplifying excellent guest service with upset, angry, and/or frustrated guests using compassion and empathy.
• Reports any unusual occurrences or requests to RV Resort Managers and/or Supervisors.
• Respects guest privacy and maintains confidentiality.
• Work nights, weekends and holidays as required.
• Performs other duties as assigned.

Qualifications

• Exceptional guest service skills required.
• One year Customer Service required; previous hotel-related experience preferred.
• Ability to communicate with public, RV Resort staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Skilled in the use of front office equipment and computers.
• Knowledge of proper telephone etiquette.
• Must be customer service oriented and have excellent verbal and written communication skills with the ability to multi-task and work independently.
• Ability to work in a challenging environment dealing with sensitive issues and maintain confidentially with strong attention to detail and excellent problem solving, organizational, and time management skills.
• Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts.
• Proven intermediate skills in Windows, MS Office Programs (Word, PowerPoint, Excel), and experience with database systems.
• Ability to prepare reports, correspondence, charts, forms and other information and instructions.
• Valid Washington State Driver’s License.
• Must be able to obtain and maintain a Class B gaming license with the Stillaguamish Tribal Gaming Agency.
• Must provide signed release allowing the company to obtain driving abstract in order to show proof of good driving record.
• Must be able to be insured to drive company or customer vehicles by the company insurance carrier.

Pay

$19.00/hr

Schedule

Work nights, weekends and holidays as required. This is a 24 hour, 7 days a week work operation.