Rural Support Agent

About the role

The Rural Support Agent supports the Rural Network Operations with preventative maintenance of satellite and wireless company assets located in rural communities of Alaska. The primary customers are company installers, technicians, and engineers supporting Network Operations in the rural communities in Alaska.

Responsibilities

• Maintenance Inspections: Monthly Station check ensuring site is secure, no damage, and equipment has a visual inspection.
• Specifics below are on an On-Call/ as Needed Basis:
• General Housekeeping/upkeep of Site: brush clearing, trash removal, sweeping/cleaning of facility.
• Aid traveling employees and contractors for site access and general labor.
• Snow removal from satellite dish(es).
• Generator fueling during power outages.
• Report service outages, theft, destruction/damage weather events or damage immediately.
• Technical Support: On Call/Call Out as necessary to provide remote assistance as directed by technical support. Swap basic equipment and complete basic troubleshooting steps with assistance and as directed by technical support.
• Wireless Customer Premise CPE Installation: Install equipment at customer location for GCI wireless internet to include mounting equipment and connecting to customer computer.
• E911 Service Reliability & Outage Notification Rules: Ensure the reliability and notification of emergency services.

Qualifications

• Six (6) months experience living in an arctic environment.
• High School diploma or equivalent.
• Electrical, construction or maintenance experience.
• Maintenance of satellite telecommunication or microwave transport.
• Customer service experience.
• Other telecom industry specific certifications and/or job specific certifications.

Skills

• Basic computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel).

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.

Compliance

• Follows internal controls.
• Protects confidential information.
• Abides by GCI’s Code of Business Conduct & Ethics.

Physical Requirements and Working Conditions

• Work includes working inside/outside in typical cold weather conditions.
• Safely move, transport, position, install, remove, and maneuver equipment and supplies of up to 70-pound loads occasionally, up to 50-pounds more regularly, up to 20 pounds frequently.
• High degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items daily.
• Daily moving, traversing, and positioning self on varied uneven or unstable surfaces such as roofs and in trenches, often hampered by weather elements.
• Visual acuity is necessary to identify, inspect, observe, and assess details at near, mid, and far ranges.
• Auditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic.
• Ability to tolerate temperature and weather extremes found in the Alaskan arctic environment (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes).
• Travel and work outside in typical Alaskan cold weather (-20 to –30F) on satellite antennas.
• Ability to work shifts as assigned, work in standard office setting, and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.
• Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
• Must work well in a team environment and be able to work with a diverse group of people and customers.

Culture, Engagement, and Connection

At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.

EEO

GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law.