Rural Health Advocacy Program Coordinator & Consumer Advocacy Specialist

About the role

The Center for Patient Partnerships (CPP) seeks a manager advocate for the new rural health insurance program. The position will coordinate this new endeavor, lead helpline intake, one-on-one consumer education efforts and brief intervention advocacy services to qualifying clients to support access to health care.

Responsibilities

• Oversee the day-to-day operations of the program
• Oversee telephone and web-based helpline intake and provide prompt, high quality, confidential brief intervention and intensive advocacy services until problem resolution, referral, or case discharge
• Develop and implement operating policies and procedures for helpline intake and brief interventions including consumer education and advocacy services
• Develop training materials, train, and supervise staff and students to provide high quality one-on-one education and advocacy services regarding health insurance and self-funded plans
• Contribute to system change activities and compilation of recommendations regarding changes to policy, processes, contracts, administrative codes, and statutes based upon trend identification
• Promote continuous improvement through problem identification, reporting, and participation in internal and external meetings and convenings; and implement and incorporate best practices and new learnings
• Keep abreast of changing laws, regulations, and practices related to health coverage
• Contribute to CPP broadly through participation in staff meetings, sharing of learnings, and office coverage

Qualifications

• Program management experience managing enterprise-level, customer-facing programs (e.g., call centers, help lines or enrollment service, etc.)
• Experience working with and explaining regulatory, administrative, and/or enforcement proceedings related to health insurance claim disputes or consumer protection
• Experience drafting training materials and/or workflow procedures for customer service functions, clearly outlining resources and step-by-step processes for effectively assisting customers
• Please note, your resume and cover letter will be used to evaluate your written communication skills. Materials will be evaluated for the following: spelling, punctuation, organization, clarity, and attention to detail

Benefits

The minimum starting salary for the position $75,000. However, final salary will depend on experience and qualifications. Employees in this position can expect to receive benefits such as generous vacation, holidays, and paid time off; competitive insurances and savings accounts; retirement benefits. Additional benefits information can be found at: https://www.wisconsin.edu/ohrwd/benefits/download/fasl.pdf

Contact Information

Sonia Parker, HR Generalist
608-890-2547
sonia.parker@wisc.edu