Runner/Stocker - Food Hall

About the role

The primary responsibility of the Runner/Stocker - Food Hall is to create an extraordinary experience by supporting fellow Team Members, ensuring all outlets have the necessary materials, and providing guests with prompt service and a clean dining area. All duties are performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Responsibilities

• Welcome guests with a friendly and welcoming demeanor, providing prompt and memorable service.
• Safely and efficiently lift, carry, and push carts to transport and stock products between multiple restaurant venues.
• Stock and organize product in guest-facing and back-of-house areas and dispose of debris.
• Continuously clean, organize, and sanitize guest dining areas, including tables, chairs, countertops, and communal areas.
• Assist with the continuous removal of used trays, china, glass, silverware, and trash from venues and communal areas.
• Maintain proper levels of cutlery, napkins, and condiments stocked at all stations in the Food Hall.
• Retrieve all related products from support areas, including the warehouse and prep kitchens.
• Break down pallet deliveries and ensure continued organization and delivery of all products.
• Create and follow preparation lists to ensure accurate amounts of product are delivered or transferred.
• Answer questions and give recommendations while ensuring all guest needs are met.
• Follow health, safety, and sanitation guidelines for all products.
• Maintain a calm demeanor during periods of high volume or special events to keep restaurants operating to standard.
• Ensure all areas are kept clean and maintain a clean and organized workspace.
• Safely remove and decontaminate hazardous materials like blood, bodily fluids, and other biohazards.
• Comply with policies and procedures of the department and The Venetian Resort.
• Perform tasks requiring physical and mental dexterity.
• Use equipment, tools, or systems related to the proper performance of the service.
• Provide service and expertise based on gathered or processed information.
• Act with integrity, honesty, and knowledge that promotes the culture and values of The Venetian and all partner restaurants.
• Assist with training new Team Members by demonstrating values, policies, and procedures.
• Follow all policies and procedures, including those for cash handling, safety, and security.
• Ensure consistent and regular attendance.
• Perform other related duties as assigned.

Requirements

• 21 years of age or older.
• Proof of authorization/eligibility to work in the United States.
• High School diploma or equivalent.
• Ability to communicate clearly and effectively in English, both spoken and written.
• Must be able to obtain and maintain a valid Alcohol Awareness Card, Health Card, or any other certification or license required by law or policy.
• Minimum of 6 months of recent food and beverage experience in a luxury environment or similar setting.
• Excellent guest service skills.
• Strong interpersonal skills with the ability to communicate effectively with guests and Team Members of different backgrounds and experience levels.
• Must be able to work varied shifts, including nights, weekends, and holidays.

Physical Requirements

• Must be able to lift, push, and carry 50 pounds unassisted.
• Physically access all areas of the property and drive areas with or without reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines.
• Ability to interact appropriately and effectively with guests, management, Team Members, and outside contacts.
• Ability to walk, stand, push, stretch, bend, reach, and kneel for prolonged periods.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to environmental factors such as noise, dust, and cigarette smoke.