Runner

PREFERRED EXPERIENCE

• Must have at least three (3) years’ experience in a high-volume restaurant.

EDUCATION

• High School diploma or equivalent.

Skills

• Excellent guest service skills.
• Excellent communication skills.
• Ability to present self in a professional, pleasant, confident and well-groomed manner.
• Skill in establishing and maintaining effective working relationships.
• Ability to work effectively with coworkers, guests, management, and other departments.
• Full knowledge and understanding of company and departmental rules, policies and procedures.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Comprehensive knowledge of pertinent Food and Beverage codes and regulations.
• Able to maintain confidentiality of sensitive information.
• Able to read, write and communicate verbally in English.
• Able to perform basic and intermediate math.
• Able to work flexible hours.
• Working knowledge of POS systems.

COMPENSATION AND BENEFITS

• MAJOR JOB DUTIES
• Duties include, but are not limited, to the following:
• Delivers food from kitchen to tables.
• Provides prompt, exceptional, courteous, friendly service to guests and coworkers, that differentiates us from the competition.
• Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage.
• Promotes good guest relations and provides excellent guest response to complaints.
• Ensures complete and consistent communication with management, departmental coworkers, and lateral departments.
• Ensures overall cleanliness and organization of work areas.
• Maintains a safe and sanitary workplace.
• Maintains all health, safety and sanitation standards at all times.
• Ensures the maintenance and adequate inventory of supplies as necessary to effectively perform job responsibilities, informs supervisors when supplies are low, prepares and submits purchase request as needed.
• Routinely inspects inventory, noting deficiencies and/or unusable materials and recommends dispensation to supervisor.
• Routinely inspects pool and surrounding areas, identifying cleaning needs, potential safety hazards, problems and maintenance or repair needs, and notifies the appropriate individual(s) for proper resolution.
• Serves and prepares food items as specified by management.
• Maintains thorough knowledge of proper food storage and handling and supervises adherence.
• Maintains thorough menu and product knowledge.
• Delivers food accurately and in a timely manner.
• Aids Servers by clearing used dishes, refilling beverages, and maintaining the overall cleanliness and organization of the area.
• Communicates additional guest requests to the appropriate staff member.
• Aids in producing a smoothly and efficiently run operation that meets the highest standards of guest service.
• Maintains complete knowledge of all in-house services and functions.
• Clears tables and ensures the cleanliness and organization of all areas in a timely manner.
• Utilizes sales techniques to up-sell and suggestively sell menu items, specials, and beverages.
• Learns and utilizes guest names at every opportunity.
• Completes side work, including stocking product, and cleaning and organizing service areas.
• Enforces guest limit regulations in a firm and courteous manner.
• Aids other coworkers when needed.
• Maintains company-issue uniform in good condition and reports to work in authorized uniform as mandated by organization, including maintaining a clean and well-groomed appearance in compliance with departmental and company dress code standards.
• Communicates with management, including checking out at the end of shift.
• Performs related work as requested.

PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS

• Constant contact with executives, department management applicants, coworkers, staff, and public is necessary.
• Requires prolonged standing and mobility.
• Requires bending and reaching.
• Requires transporting, pushing, pulling, and maneuvering items weighing up to 50 lbs.
• Requires eye/hand coordination.
• Requires use of standard office equipment.
• Requires basic math.
• Able to push and/or pull file cabinet drawers weighing up to 30 lbs.
• Requires the ability to distinguish letters, numbers and symbols.
• Communicate directly and telephonically with general public, management and staff and read and write in English.
• Able to and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels and other instructions.

COMPENSATION RANGE

• $80,000 - $120,000 annually

COMPANY INFORMATION

• Schulte Hospitality Group is an Equal Opportunity Employer.