Ruffit by CityVet-Client Service Specialist - CSS Associate

About the role

At CityVet, care is personal – it’s how we care for patients, connect with clients, and support one another. Our vet‑led clinics are built around passionate people who are empowered to provide authentic care. Joining CityVet means joining a team that values who you are, invests in your growth, and believes the best care starts with people who truly care. CityVet’s team of happy people is as unique and diverse as the pets we serve; we recruit and promote based on abilities and accomplishments and foster a welcoming environment for all. Making pet care your purpose, this position is located at the Ruffit by CityVet Preston Forest clinic. The Client Service Specialist (CSS) serves as the clinic's primary point of contact for all client interfaces beginning with the first impression during any client experience, whether that is on the phone or face‑to‑face. It is the job of the CSS to ensure a pleasant client experience and to build relationships with clients that result in loyal brand ambassadors.

Responsibilities

• Manage appointment check-ins, book new appointments and partner with the team on proper discharge information for grooming, clinic, walk-ins, technician appointments, boarding and retail appointments.
• Understand, communicate, and properly prioritize scheduled appointments, client education and lobby triage by vaccine, wellness, parasite and retail needs to ensure an efficient and productive schedule and daily workflow.
• Greet and welcome all clients entering the clinic by opening the door, checking patients in for their appointment, notifying the clients of any appointment delays, caring for clients during their wait and alerting the staff of the client’s arrival.

Requirements

• At least 18 years of age at the time of hire.

Benefits

• 401(k) retirement savings plan with a 4% employer match
• Health Savings Account option
• Growth opportunities
• Paid time off and floating holidays
• Flexible schedules
• Paid parental leave
• Health, Dental (+Adult Ortho option!), Vision, Disability, & Life Insurance