RTCC Program Supervisor

Duties & Responsibilities

• Lead the development, implementation, and continuous improvement of strategic operational initiatives supporting Office of Public Safety priorities and university objectives.
• Identify opportunities to improve organizational effectiveness through process improvement, technology integration, operational modernization, and innovative program development.
• Develop long-range plans, project strategies, implementation frameworks, and operational recommendations supporting departmental goals.
• Collaborate with university leadership, operational stakeholders, and external partners to evaluate organizational needs, implement innovative solutions, and support data-informed decision making.
• Support evaluation and implementation of emerging technologies, operational capabilities, and service delivery models.
• Research and recommend best practices that improve organizational performance and operational effectiveness.

Program Evaluation, Assessment, and Performance Management

• Develop performance measures, assessment methodologies, and evaluation frameworks for operational programs and initiatives.
• Analyze organizational performance indicators, operational trends, and program outcomes to identify opportunities for improvement.
• Conduct operational assessments and program reviews to support strategic planning and decision-making efforts.
• Prepare executive-level reports, presentations, summaries, and recommendations for leadership.
• Monitor program effectiveness and recommend adjustments to improve efficiency, service delivery, and organizational outcomes.
• Support data-informed decision making through the collection, evaluation, and interpretation of operational information.

Stakeholder Engagement and Partnership Development

• Build and maintain collaborative relationships with university leadership, operational stakeholders, academic partners, and external organizations.
• Serve as a liaison between leadership, operational units, and external partners regarding strategic initiatives and program development efforts.
• Facilitate coordination among multiple departments engaged in shared operational initiatives.
• Lead meetings, working groups, planning sessions, and stakeholder engagement activities.
• Identify opportunities to expand partnerships and collaborative efforts that support organizational objectives.
• Support communication strategies that promote awareness, understanding, and adoption of operational initiatives.

Research, Analysis, and Project Management

• Conduct research regarding emerging technologies, industry trends, operational practices, and innovative service delivery models.
• Manage special projects, pilot programs, evaluations, and strategic initiatives from concept through implementation.
• Cook up project timelines, deliverables, stakeholder communication, and implementation activities.
• Develop project documentation, recommendations, business cases, and operational analyses.
• Aid in initiatives associated with the Real Time Coordination Center, operational technology programs, and university-wide coordination efforts.