RSC (prodnotacustomereu1) job2

About the role

As a member of the Account Services Department, the Manager will work closely with iCIMS customers to ensure all their needs and expectations are met in an exciting, fast-paced environment that fosters intellectual growth and rewards based on impact, not tenure.

Responsibilities

• Develop a strong knowledge of ASP systems and quickly learn and master the iRecruiter system to effectively communicate best and most efficient methods of utilizing iCIMS products to customers.
• Manage multiple accounts with outstanding interpersonal skills.
• Identify customer needs and new opportunities to add additional products and services.
• Participate in sales presentations through conference calls, seminars, on-site customer meetings, and client surveys.
• Collaborate with the iCIMS Marketing team to develop client references, case studies, and testimonials.
• Proactively contact assigned clients to work toward a 100% renewal rate.
• Resolve escalated customer issues.
• Travel as required.

Requirements

• Bachelor’s degree with a strong academic track record.
• Experience with all Microsoft Windows operating systems.
• Hands-on experience with Microsoft Internet Explorer and related web-based technologies.
• Strong interpersonal, verbal, and written communication and presentation skills.
• Ability to work with minimal supervision or formal structure.

Preferred Qualifications

• Previous experience with client relations.
• Experience in HR systems and/or software project management.