RSC (prodnotacustomereu1)

About the role

As a member of the Account Services Department, the Manager will work closely with iCIMS customers to ensure all their needs and expectations are met. You’ll join one of the fastest-growing Software-as-a-Service companies in the United States, where a relaxed yet professional atmosphere lets every employee—regardless of level—work directly with leading organizations and make a noticeable impact on their bottom lines.

Responsibilities

• Master the iRecruiter system and communicate best practices to customers for efficient product use.
• Manage multiple accounts with outstanding interpersonal skills.
• Identify customer needs and spot opportunities to upsell additional products and services.
• Participate in sales presentations via conference calls, seminars, on-site meetings, and client surveys.
• Collaborate with the Marketing team to develop client references, case studies, and testimonials.
• Proactively contact assigned clients to achieve a 100% renewal rate.
• Resolve escalated customer issues.
• Travel as required.

Requirements

• Bachelor’s degree with a strong academic track record.
• Experience with all Microsoft Windows operating systems.
• Hands-on proficiency with Microsoft Internet Explorer and related web-based technologies.
• Strong interpersonal, verbal, written communication, and presentation skills.
• Ability to work with minimal supervision or formal structure.

Preferred Qualifications

• Previous experience in client relations.
• Background in HR systems and/or software project management.