Roving Technician

Roving Retail Technician

We would love for you to explore other opportunities within Asurion.

About the role

• Travel daily between UBIF locations, up to a 30-mile radius, using your own reliable vehicle to fill coverage gaps such as absences, high-volume days, and special events.
• Maintain schedule flexibility and travel safely to designated stores as advised by your District Manager.
• Support the full repair workflow at each store you visit, including diagnostics, electronic repairs, meeting SLAs, job closings, and reducing bounce.
• Perform back-of-house tasks including inventory counts, parts ordering, buybacks, RMAs, and overall repair quality checks.
• Deliver exceptional front-of-house customer service, including greeting customers, helping diagnose issues, processing transactions, and keeping the store merchandised and organized.
• Recommend and sell Asurion’s Connected Home product using our Serve, Solve, Sell™ technique, helping customers protect and get more from their tech.
• Share best practices and observations across stores to help drive district alignment and consistency and inform process improvement opportunities.

Responsibilities

• Maintain schedule flexibility and travel safely to designated stores as advised by your District Manager.
• Support the full repair workflow at each store you visit, including diagnostics, electronic repairs, meeting SLAs, job closings, and reducing bounce.
• Perform back-of-house tasks including inventory counts, parts ordering, buybacks, RMAs, and overall repair quality checks.
• Deliver exceptional front-of-house customer service, including greeting customers, helping diagnose issues, processing transactions, and keeping the store merchandised and organized.
• Recommend and sell Asurion’s Connected Home product using our Serve, Solve, Sell™ technique, helping customers protect and get more from their tech.
• Share best practices and observations across stores to help drive district alignment and consistency and inform process improvement opportunities.

Requirements

• High school diploma or equivalent GED
• Valid driver’s license and satisfactory driving record with 1+ years of driving experience
• Ability to drive your own vehicle up to 30 miles (store to store)
• Willingness to undergo a background and drug screening
• Ability to lift or move items weighing 50+ lbs
• 1+ years of customer service/retail sales experience
• 6+ months of experience with product service support and technology repair

Qualifications

• Passion for all types of technology and motivation to learn repairs quickly through hands-on training
• A team-oriented, self-motivated communicator who is comfortable working in a variety of environments
• Ability to translate tech issues into clear, friendly explanations and manage shifting priorities in a fast-paced retail repair setting

Skills

• Customer service
• Product service support
• Technology repair

Benefits

• A comprehensive benefits package including health, dental & vision insurance, paid time off, retirement plans, and employee discounts.
• Tuition reimbursement & opportunities for advancement across tech, sales, and leadership pathways.

Pay

$19.80 per hour + earn unlimited sales incentives. (employees earn on average $653/month additional!)

Schedule

This is a full-time role requiring travel up to 100% of the time.