Roving Dispatcher

Job Summary

Responsibilities

• Becomes thoroughly familiar with day's business demands by reviewing schedule and individual customer orders.
• Directs Plant Operators, Loader Operators, Drivers, or Batch Plant Operators regarding which material to load on trucks.
• Directs Drivers regarding which customer job site to receive delivery.
• Writes or prints delivery tickets for all loads of material leaving the yard.
• Weighs Company and non-company trucks on truck scale before and after being loaded with aggregate products.
• Reports immediately any delivery problems to service or sales representatives for quick resolution or mitigation.
• Receives customer orders, mostly by telephone but also from drivers on Company radio, service or sales representatives over radio or in person, and occasionally by customers in person.
• Assists customers in identifying proper products needed for specific end uses.
• Tactfully balances cost effective delivery times and rates for Company with customer demands.
• Advises customers on Company order confirmation and delivery policies.
• Records customer orders on order form and journalizes in schedule book as received.
• Daily, towards end of shift, may make out schedule for drivers to punch in the next business day in correspondence with customer order requirements.
• Completes reports daily on product sales, product allowances and adjustments, delivery problems, DTL’s and other matters.

Qualifications

• Strong understanding of trucking regulations and procedures.
• Ability to maintain satisfactory customer relations and possess good math skills.
• Ability to plan ahead to effect timely product delivery according to schedule; work at fast pace and prioritize work; and communicate effectively with customers as well as truckers.
• Knowledge of paving, concrete and construction materials and trucks and transportation requirements and regulations.
• Skilled in using computers to record information and create reports; scheduling and organizing large numbers of people and equipment efficiently and quickly; reading maps.
• Must be able to work independently and make decisions while providing excellent customer service by phone and in person.
• Ability to memorize and recall detailed information; communicate effectively with customers as well as truckers; work independently and make decisions; and handle multiple tasks concurrently; and work well under pressure.

Skills

• Customer Focus
• Communication
• Team Player
• Interpersonal Savvy
• Problem Solving
• Product Knowledge
• Work Ethic

Other Requirements

• Will be required to wear protective gear when working in the field, including gear to protect against exposure to noise, dust and hazardous materials.
• Ability to sit for long periods of time.
• Position involves extended use of computer during the workday.
• Occasionally, must be able to lift up to 15 pounds.

Pay

The base hourly range for this role is between $34.00 - $38.00 per hour. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors, including skillset, experience, job scope, and current market data.

Schedule

N/A