Roving Community Manager

Key Responsibilities

• Serve as acting community manager, salesperson, experience coordinator, or other office related staff, during periods of vacancy, transition, or extended leave.
• Oversee and/or perform day-to-day tasks, including leasing, resident relations, maintenance coordination, etc.
• Ensure communities are meeting performance standards in occupancy, rent collection, resident satisfaction, and budget adherence.
• Identify operational gaps or challenges and assist with implementing corrective measures.
• Work closely with the corporate team to support property performance, reporting, etc.
• Assist in training and onboarding of new Community Managers, providing guidance on policies, procedures, and system use (e.g., RealPage).
• Partner with corporate leadership on audits, variance reviews, and standardized process implementation.
• Participate in special projects such as marketing campaigns, budget planning, or policy rollouts.
• Provide on-site and corporate-level support during new community lease-ups, including pre-opening readiness, team training, and initial resident move-ins.
• Collaborate with construction, marketing, and corporate teams to ensure successful property launches and occupancy growth targets.
• Aid in transition oversight when properties are added to or exiting the portfolio, ensuring seamless alignment of systems, staffing, and resident communication.
• Act as a liaison between ownership, corporate leadership, and on-site staff to maintain operational consistency during transitional periods.
• Maintain a strong resident-first approach, ensuring resident concerns are addressed promptly and professionally.
• Provide leadership, coaching, and support to on-site team members when filling in at a community.
• Ensure timely completion of month-end closeouts, financial reporting, and variance explanations when serving as acting manager.
• Monitor accounts receivable, delinquencies, and move-in/move-out processes for accuracy and compliance.
• Support budget preparation and assist with expense control measures as directed by corporate leadership.

Qualifications

• 3+ years of property management experience in a Community Manager or higher role.
• Strong knowledge of fair housing laws, lease administration, and operational compliance.
• Proficiency in property management software (RealPage preferred).
• Ability to travel to communities within the portfolio on short notice.
• Proven ability to manage multiple priorities and adapt quickly in dynamic environments.
• Must possess a valid driver's license and acceptable driving record.