Roving Bilingual Personal Banker South Mountain

At Wells Fargo, we're a global trailblazer in financial services, committed to driving innovation, empowering communities, and helping customers succeed. We offer robust benefits, competitive compensation, and programs designed to support work-life balance and well-being, making us the #1 financial services employer on the 2025 LinkedIn Top Companies list.

About the Role

Wells Fargo is seeking a Roving Bilingual Personal Banker (SAFE) for our National Branch Network within the Consumer Banking and Lending division. In this role, you will provide support across multiple branch locations within a specific geography, covering absences or vacancies while delivering exceptional customer service.

Responsibilities

• Provide support across a variety of branch locations where a banker or teller is out of the office or to temporarily cover vacancies.
• Be flexible and adaptable to changing priorities and new surroundings while meeting customer needs.
• Build relationships through proactive outreach and propose appropriate products, services, and digital solutions to help customers succeed financially.
• Assist customers with basic requests, including opening new accounts, completing service requests, and submitting credit applications.
• Receive direction from managers and exercise judgment within defined policies and procedures.
• Develop an understanding of bank products and services to connect to customers' needs.
• Interact with customers to demonstrate care and build relationships.
• Provide appropriate options for bank products and services to customers.
• Refer customers' financial needs to other bankers and partners as needed.
• Comply with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations, including ongoing employment contingent upon meeting requirements such as acceptable background investigation results.
• Maintain a cash drawer, handle cash, and complete service-related tasks as needed.

Requirements

• 6+ months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, or education.
• Bilingual speaking and listening proficiency in Spanish and English.

Qualifications

• Customer service focus with experience handling complex transactions across multiple systems.
• Experience proactively engaging with customers through outreach via phone or email.
• Ability to educate customers on technology and share the value of mobile banking options.
• Experience helping customers succeed financially by connecting them with additional team members.
• Experience fostering and developing strong customer relationships.
• Ability to build strong relationships with internal partners.
• Ability to follow policies, procedures, and regulations.
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
• Ability to interact with integrity and professionalism with customers and team members.
• Relevant military experience, including working with military protocol, personnel benefits management, or human resources.
• Proficient in proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues.

Job Expectations

• Ability to travel 100% of the time to different branches within the assigned geography.
• Must take and pass a required language assessment.
• Ability to work weekends and holidays as needed or scheduled.
• This position requires SAFE registration at the time of employment; Wells Fargo will initiate the process immediately after your start date.
• Individuals in Loan Originator (LO) positions must meet Consumer Financial Protection Bureau qualification requirements, including financial responsibility, character, general financial fitness, and criminal background standards.
• This position is not eligible for Visa sponsorship.