Roving Bilingual Personal Banker South Mountain

At Wells Fargo, we're a global financial services leader committed to driving innovation, empowering communities, and helping customers succeed. We offer robust benefits, competitive compensation, and programs designed to support work-life balance and well-being. Recognized as the #1 financial services employer on the 2025 LinkedIn Top Companies list, we provide a meaningful career where you can thrive.

About the Role

Wells Fargo is seeking a Roving Bilingual Personal Banker (SAFE) for our National Branch Network within the Consumer Banking and Lending division. In this role, you will provide support across multiple branch locations within a specific geography, covering absences or vacancies while meeting customer needs.

Responsibilities

• Be flexible and adaptable to changing priorities and new surroundings while delivering exceptional customer service.
• Build relationships through proactive outreach and propose appropriate products, services, and digital solutions to help customers succeed financially.
• Assist customers with opening new accounts, completing service requests, and submitting credit applications.
• Receive direction from managers and exercise judgment within defined policies and procedures.
• Develop an understanding of bank products and services to connect to customer needs.
• Interact with customers to demonstrate care and build relationships.
• Provide appropriate options for bank products and services and refer customers to other bankers or partners as needed.
• Comply with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations, including ongoing background checks and licensing requirements.

Requirements

• 6+ months of customer interaction experience, or equivalent demonstrated through work experience, training, military experience, or education.
• Bilingual proficiency in Spanish and English (speaking and listening).
• Ability to travel 100% of the time to different branches within the assigned geography.
• Must pass a required language assessment.
• Ability to work weekends and holidays as needed or scheduled.
• Maintain a cash drawer, handle cash, and balance accounts while completing service-related tasks.
• SAFE registration is required at the time of employment; Wells Fargo will initiate the process after your start date.
• Must meet Consumer Financial Protection Bureau qualification requirements, including financial responsibility, character, and criminal background standards.

Qualifications

• Customer service focus with experience handling complex transactions across multiple systems.
• Experience proactively engaging with customers through outreach via phone or email.
• Ability to educate customers on technology and promote mobile banking options.
• Experience working collaboratively on a team to meet customer needs.
• Strong ability to foster and develop customer relationships and build internal partnerships.
• Ability to follow policies, procedures, and regulations while identifying potential fraud or risky accounts.
• Relevant military experience, including working with military protocol, personnel benefits management, or human resources.
• Proficient in proactively sourcing, acquiring, and maintaining relationships with customers and colleagues.

This position is not eligible for visa sponsorship.