Router/Dispatcher

About the role

Summit School Services companies share a strong commitment to providing the highest level of transportation safety, quality transportation, outstanding customer service, and positive employee relations. Our corporate headquarters, located in Warrenville, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America.

Responsibilities

• Answering phone calls and responding to customer and Driver inquiries in a timely manner with the highest degree of courtesy and accuracy
• Facilitating the flow of information within the Customer Service Center
• Aiding with Recruiting tasks such as call backs, initial interviews, recruiting events, and recruiting planning
• Aiding with Accounts Receivable, Accounts Payable, and Payroll tasks as needed
• Aiding with customer required reports and paperwork
• Entering information into various computer systems/applications
• Encouraging compliance with company policies and procedures
• Maintaining accurate, organized, and up-to-date filing systems for all administrative records
• Maintaining security of all files and records
• Performing general office duties including writing letters, generating reports, drafting pay-memos, copying, filing, faxing, etc.
• Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager
• Other duties as assigned

Qualifications

• A high school diploma or equivalent required
• 1 to 3 years of experience with computerized operations systems
• Experience conducting phone and in-person interviews
• Experience with setting up recruiting events
• Excellent computer skills with strong working knowledge of Microsoft Office (Word, Excel, Outlook, etc.)
• Demonstrated data entry skills
• Ability to maintain accuracy and speed in data entry
• Strong working knowledge of basic office equipment
• Excellent verbal and written communication skills
• Strong interpersonal skills along with demonstrated diplomacy skills
• Strong clerical skills
• Careful attention to detail

Benefits

• Medical, dental, vision, basic life insurance coverage
• Holiday pay
• PTO accrual
• Retirement savings plan

Pay

The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/contractual terms and positions.