Router

About the role

A router is responsible for fielding incoming calls from drivers and customer service. Gathers and records delivery time information and delivery status on selected accounts. Routes orders for next-day deliveries and assists with other functions required of the transportation department.

Responsibilities

• Administer the routing system by manually routing orders using RoadNet.
• Perform maintenance on the routing system.
• Set up new accounts for the routing system.
• Print and sort pick tickets for distribution to shippers.
• Perform dispatching functions.
• Reconcile driver manifest.

Requirements

• High School diploma or GED.
• Minimum of 3 years’ experience in a transportation/warehouse environment.

Skills

• Knowledge of delivery areas.
• Good communication skills.
• Ability to multi-task.
• Detail-oriented.
• Must be able to use a computer terminal effectively, as well as other office equipment.

Physical Demands

• Regularly required to talk and hear.
• Ability to sit for extended periods.
• Must be able to perform data entry functions continuously.

Decision-Making Authority

• Most important decisions made fully independently: Routing of orders and trucks.
• Most important decisions made with review and approval: All work is regularly reviewed by the supervisor and manager.