Router

Responsibilities

• Produce and maintain a master record of all routes and provide operating copies daily
• Read and keep up to date with all documents relating to the routing program (manuals, updates, maps, etc.)
• Produce and maintain cost efficient and timely routes
• Meet all deadlines relating to schedules set up for the routing process
• Cook with and coordinate with Dispatch to establish route standards for time and miles
• Provide excellent customer service when working directly with customers, parents and employees
• Produce and maintain a written record of problems related to the routing program on a daily basis with clean copies to the General Manager weekly
• Maintain the work area in a neat and professional condition daily
• Maintain a professional appearance
• Able to work well under pressure
• Able to exhibit the highest ethical best practices and personal integrity; Share concerns about suspicious or inappropriate behavior with their supervisor or manager
• Other duties as assigned

  Qualifications

  • High school diploma or GED
  • Previous dispatch experience is preferred; bi-lingual abilities a plus
  • Able to organize and prioritize time to balance conflicting demands related to customer care and routing
  • Able to communicate effectively with colleagues and customers in fast-paced and/or stressful environment (interpersonal & telephone skills)
  • Able to problem solve in an effort to meet schedule requirements
  • Able to operate two-way and emergency radio systems
  • Able to use office machines (fax, scanner, copier, zip drive, telephone system)
  • Able to use Microsoft Office Program and computerized routing software
  • Verbal communication skills to provide effective advice and interpretation that are readily understandable
  • Written communication skills to prepare materials and reports
  • Customer service skills to provide excellence in customer service to internal and external stakeholders

  Benefits

  • Medical, dental, vision, basic life insurance coverage
  • Holiday pay
  • PTO accrual
  • Retirement savings plan

  Pay

  $32.00/hr

  Schedule

  Variates by site, geographical market, customer/contractual terms and positions.