Route Technician

About the role

Family Entertainment Group (FEG) is a leading provider of family entertainment center and amusement experience management services. We operate nearly 90 locations across the U.S., managing both our own standalone centers and facilities for partners such as resorts, hotels, casinos, and amusement parks.

Responsibilities

• Travel to assigned partner locations on a weekly route schedule
• Inspect, test, clean, stock, and maintain games, card readers, kiosks, cranes, merchandisers, redemption equipment, and related equipment
• Complete routine safety checks, preventive maintenance, repairs, and location readiness reviews
• Diagnose and repair common mechanical, electrical, hardware, software, payment system, and redemption equipment issues
• Replace parts, adjust settings, test game play, and confirm equipment is operating properly before leaving the location
• Restock merchandise, prizes, supplies, cards, tickets, and other operating items
• Support game moves, installs, swaps, refurbishments, conversions, and special projects as assigned
• Build positive working relationships with partner General Managers and location teams
• Communicate professionally regarding service visits, repairs completed, follow-up items, and equipment issues
• Complete service logs, route checklists, inventory updates, work orders, and repair notes accurately and on time
• Report recurring issues, partner feedback, safety risks, and improvement opportunities
• Drive a company vehicle to route locations, warehouses, partner sites, and work locations
• Maintain a valid driver’s license, acceptable driving record, and follow all traffic laws and company driving expectations
• Keep the company vehicle clean, organized, fueled, stocked, and properly maintained
• Maintain a drug-free and alcohol-free work status while working, driving, or representing FEG
• Conduct a weekly "Test Drive" of all assigned games, attractions, and payment/swipe systems to verify functionality, guest readiness, and operational performance
• Identify, document, and address equipment issues in a timely manner to maximize uptime and minimize disruptions to the guest experience
• Maintain accurate preventive maintenance, inspection, and repair records
• Maintain a clean, organized, and professional company vehicle at all times, including routine monthly vehicle cleanouts
• Ensure all company and personal assets, including tools, parts, equipment, electronics, and valuables, are properly secured and not left visible or unsecured at the end of each workday
• Maintain appropriate inventory levels of parts and supplies within the vehicle to support operational needs

Requirements

The ideal candidate should have strong hands-on repair ability, a service mindset, and the discipline to work independently across multiple locations while representing FEG professionally with partners and guests.