Route Technician

About the role

Family Entertainment Group (FEG) is a leading provider of outsourced facility management and arcade operations services. The Route Technician position supports approximately 4-10 partner locations on a weekly route schedule.

Responsibilities

• Travel to assigned partner locations on a weekly route schedule
• Inspect, test, clean, stock, and maintain games, card readers, kiosks, cranes, merchandisers, redemption equipment, and related equipment
• Complete routine safety checks, preventive maintenance, repairs, and location readiness reviews
• Escalate complex repairs, parts needs, safety concerns, or partner issues to the Route Technical Manager
• Diagnose and repair common mechanical, electrical, hardware, software, payment system, and redemption equipment issues
• Replace parts, adjust settings, test game play, and confirm equipment is operating properly before leaving the location
• Restock merchandise, prizes, supplies, cards, tickets, and other operating items
• Serve as a day-to-day FEG ambassador to partner locations and partner General Managers, combining technical skill, route discipline, safe driving, partner service, and independent ownership across multiple locations

Requirements

• Strong hands-on repair ability
• A service mindset
• The discipline to work independently across multiple locations while representing FEG professionally with partners and guests

Qualifications

• Valid driver's license
• Acceptable driving record
• Knowledge of gaming equipment and operations
• Ability to work independently and manage multiple tasks
• Proficiency in Microsoft Office Suite

Skills

• Technical troubleshooting skills
• Customer service orientation
• Independent problem-solving abilities
• Effective communication and interpersonal skills

Benefits

Not specified

Pay

Not specified

Schedule

Field-Based / Route-Based Operations (Travel Required)