Route Service Representative - UniFirst (Redmond, OR)

About the role

At UniFirst, we Always Deliver—for our customers and our people. As a Route Service Representative (RSR), you’ll be the face of UniFirst to our customers, building strong relationships and ensuring their needs are met with reliability, professionalism, and care. This is a dynamic role for someone who enjoys being on the move, engaging with customers, and taking ownership of their route. You’ll manage deliveries and pickups, grow your customer accounts, and work independently while representing a company with a strong culture and a nationwide presence. If you’re customer-focused, motivated, and ready to thrive in a field-based service role, this could be your next great opportunity.

Responsibilities

• Manage an assigned route as the primary point of contact for customers, delivering and picking up garments and products daily.
• Support daily operations by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency.
• Deliver consistent, reliable service with on-time, accurate deliveries and returns while maintaining strong customer satisfaction.
• Grow customer relationships by building rapport, addressing service needs, and introducing new garments and products to enhance their experience.
• Drive sales growth by identifying upselling opportunities and expanding your route to increase earning potential.
• Represent UniFirst on the road by operating a company walk-in truck along designated routes, delivering exceptional service, prioritizing safety, and reinforcing strong customer relationships.
• Engage in a physically active role across indoor and outdoor environments that require energy, attention to detail, and a commitment to safety.
• Contribute to service excellence by troubleshooting service issues, managing inventory, and ensuring compliance with safety standards.
• Maintain a predictable schedule: Monday–Friday daytime hours with no nights or weekends, servicing the same route and customers each week to build consistency and trust.

Skills

• Customer-centric mindset & relationship building: consistently deliver outstanding service that exceeds expectations, building lasting trust and growing business through every interaction.
• Time management, route efficiency & safety awareness: manage routes with precision, balancing timely deliveries and pickups with safe driving practices, handling unexpected challenges while maintaining quality service.
• Dependability, problem-solving & professional communication: take ownership of responsibilities, show up prepared, follow through on commitments, represent UniFirst professionally, communicate effectively with customers and internal teams, and find solutions that support service excellence and business growth.
• Sales & upselling mindset: identify opportunities to introduce new garments, products, and services that benefit the customer, driving additional revenue while enhancing value; approach upselling as a way to strengthen relationships and meet needs with the right solutions at the right time.

Qualifications

• Must be at least 21 years old with a valid driver’s license, a clean driving record, and reliable transportation.
• Meet all Department of Transportation (DOT) requirements, including a physical exam.
• High school diploma, GED, or military service required.
• Strong customer service skills with the ability to work independently while maintaining a team-oriented mindset.
• Prior experience in customer service, route sales, or delivery roles is a plus.
• Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience.
• Physical stamina: capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.

Pay

This is a commissioned role from your first day in the field, with income growing as you expand and upsell your route. Competitive wages are offered.

Benefits

• 401(k) with company match
• Profit sharing
• Health and life insurance
• Paid time off
• Employee discounts
• Tuition reimbursement
• Formal training through the SCP program to set you up for success as an RSR
• Continuous training and growth opportunities
• Supportive and inclusive workplace rooted in a strong sense of community
• Diverse and inclusive work environment that values a variety of backgrounds and perspectives
• Consistent customer connections on a dedicated route, building trust and long-term relationships
• Direct impact as the face of UniFirst for customers—delivering great service, resolving issues, and helping their businesses succeed

Schedule

Monday–Friday daytime hours with no nights or weekends; same route and customers each week.

About UniFirst

UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list.