Route Sales Representative

About the Role

As a Route Sales Representative in our Coffee Service Division, you will generate new business and service existing customers within an assigned route. This role is pivotal in driving sales, ensuring customer satisfaction, and representing the Community Coffee brand in the field.

Responsibilities

• Operate a company vehicle to sell and deliver products, equipment, and supplies to FSOP (Food Sales on Premises) customers.
• Achieve financial targets for route profitability through effective sales and service.
• Solicit additional product purchases from existing customers.
• Collect customer payments and manage the route’s daily bank deposits.
• Maintain accurate records of sales, inventory, and deliveries.
• Load and maintain appropriate inventory on the truck for each customer stop.
• Ensure product freshness and manage customer inventory levels.
• Monitor and collect delinquent accounts as needed.
• Install, maintain, and recover coffee brewing equipment and branded merchandise.
• Provide excellent customer service and ensure customer satisfaction on every visit.
• Participate in trade shows and special events to promote company products and services.
• Clean vehicle regularly and perform routine maintenance checks.
• Perform additional duties as assigned.

Requirements

• High school diploma or equivalent required; passing score on aptitude test accepted in lieu of diploma.
• Bachelor’s degree in a related field preferred.
• 1 year of customer sales and service experience.
• Route sales and cold calling experience in a DSD (Direct Store Delivery) environment preferred.
• Must be at least 21 years of age.
• Valid driver’s license required; CDL may be required for some routes.
• Acceptable driving record and DOT medical certification required.
• Successful completion of a pre-employment physical.
• COVID vaccination may be required depending on customer entry requirements for specific routes.
• Internal candidates: Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with HR approval.

Skills & Competencies

• Foundational Competencies: Builds Trust, Continuous Learner, Customer Centric, Effective Communication, Integrity, Results Oriented.
• Additional Competencies: Accountability, Adaptability, Interpersonal Agility, Takes Action, Resourcefulness.

Physical Demands & Work Environment

The physical demands described are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Frequently required to sit; occasionally required to stand, walk, use hands to handle objects/tools, and reach with hands and arms; talk or hear.
• Must frequently lift 35 pounds and occasionally lift up to 40 pounds.
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Field Sales Environment: Occasionally works near moving mechanical parts, in high or precarious places, and in outside weather conditions. May be exposed to fumes, airborne particles, and moderate to moderately loud noise levels, particularly in warehouse areas.

Benefits

• Competitive salary.
• Health, dental, and vision insurance.
• Life insurance and 401(k) plan.
• Short- and long-term disability coverage.
• Paid time off and employee assistance program.

Why Join Community Coffee?

At Community Coffee, every cup tells a story. As America’s #1 family-owned and operated retail coffee brand, we blend cherished traditions with innovative thinking to create a dynamic, fast-paced environment. Here, you’ll thrive in a setting that challenges you to grow professionally while making a meaningful impact every day. Join our family and transform your passion for coffee into a rewarding career—where every day is an opportunity to craft exceptional experiences and build lasting connections.

Our Values

• Champion People
• Inspire Creativity
• Wow Our Customers
• Serve Our Communities
• Win Together