Route Sales Representative

About the role

The Route Sales Representative is responsible for generating new business and servicing existing customers within an assigned route. This role plays a vital part in the company's overall sales and customer satisfaction strategy.

Responsibilities

• Operate a company vehicle to sell and deliver products, equipment, and supplies to FSOP (Food Sales on Premises) customers.
• Achieve financial targets for route profitability through effective sales and service.
• Solicit additional product purchases from existing customers.
• Collect customer payments and manage route’s daily bank deposits.
• Maintain accurate records of sales, inventory, and deliveries.
• Load and maintain appropriate inventory on the truck for each customer stop.
• Ensure product freshness and manage customer inventory levels.
• Monitor and collect delinquent accounts as needed.
• Install, maintain, and recover coffee brewing equipment and branded merchandise.
• Provide excellent customer service and ensure customer satisfaction on every visit.
• Participate in trade shows and special events to promote company products and services.
• Clean vehicle regularly and perform routine maintenance checks.
• May be asked to perform additional duties as necessary.

Requirements

• High school diploma or equivalent required.
• Passing score on aptitude test required in lieu of high school diploma or equivalent.
• Bachelor’s degree in a related field preferred.
• 1 year of customer sales and service experience.
• Route sales and cold calling experience in a DSD (Direct Store Delivery) environment preferred.
• Must be at least 21 years of age.
• Valid driver’s license required; CDL may be required for some routes.
• Acceptable driving record.
• DOT medical certification required.
• Successful completion of a pre-employment physical.
• Covid vaccination may be required depending on customer entry requirements for specific routes.
• Internal Only: Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources.

Qualifications

• Foundational Competencies: Builds Trust, Continuous Learner, Customer Centric, Effective Communication, Integrity, Results Oriented.
• Additional Competencies: Accountability, Adaptability, Interpersonal Agility, Takes Action, Resourcefulness.

Skills

• Customer service skills.
• Ability to operate a company vehicle.
• Knowledge of coffee brewing equipment.
• Ability to manage inventory and customer accounts.
• Strong organizational and record-keeping skills.

Benefits

• Competitive salary.
• Health, dental, vision, life insurance.
• 401(k).
• Short- and long-term disability.
• Paid time off.
• Employee assistance program.

Pay

Commensurate with experience.

Schedule

On-site, daily travel between company location and customer establishments.