Route Sales Representative

About the role

The Route Sales Representative supports the Service Departments in meeting customers' needs through up-selling, cross-selling, and providing excellent customer service. This position reports to the District Manager.

Responsibilities

• Prospect and engage new customers within assigned routes, referring qualified leads to the Sales Department
• Provide outstanding customer service to build loyalty and strong relationships
• Communicate with decision-makers and proactively resolve service concerns
• Follow Service SOPs for installations, deliveries, and account management
• Maintain accurate inventories, route books, and customer files
• Handle customer payments, credits, and change orders accurately
• Monitor accounts and report customer feedback or competitive activity
• Upsell services, promote products, and refer leads to Sales Consultants
• Conduct daily vehicle inspections and maintain truck cleanliness
• Load/unload products and move carts up to 500 lbs. and lift up to 75 lbs.
• Ensure compliance with company policies, safety standards, and dress code
• Collaborate with service, sales, and operations teams as a reliable relief driver

Requirements

• Have and maintain a valid Driver's License, CDL when applicable, and be 21 years or older
• Maintain a driving record free of chargeable accidents, speeding, safety or other violations
• Excellent verbal and written communication skills in English, comprehend and follow direction
• Two years of relevant experience in sales, customer service, delivery, or public facing work
• Support for other service team members where required

Qualifications

• Accurately recognize colors and sizes
• Stoop, pull, push, reach overhead, lift up to 75 lbs. and move loaded carts up to 500 lbs.
• Daily travel, operating vehicles on public roads, in and out of customer locations, loading areas of industrial laundry facilities, service centers, or depot
• Indoor and outdoor areas of industrial laundry facilities

Skills

• Customer service skills
• Communication skills
• Vehicle operation and maintenance
• Inventory management
• Account management
• Problem-solving skills

Benefits

• Medical, Dental, Vision, and FSA/HSA
• Life Insurance, Disability Insurance
• Vacation, Sick Time, Holidays
• Employee Assistance Program (EAP)

Pay

$23.25 - $26.50 per hour with potential for sales commission

Schedule

Daily travel, operating vehicles on public roads, in and out of customer locations, loading areas of industrial laundry facilities, service centers, or depot.