Route Relief Utility Driver

About the role

The Route Relief/Utility RSR supports the Service Department in meeting customer needs through up-selling/cross-selling and providing superior customer service. Main duties are to cover routes and perform service-related tasks as required. Reports to the District Manager.

Responsibilities

• Perform all responsibilities of a Route Sales Representative and related tasks
• Learn and support all routes
• Run routes as needed for holidays, vacations, or other vacancies
• When not on a route, assist in rush deliveries, renewals, audits, training, and any other tasks assigned by supervision
• Solicit new customers, up-sell/cross-sell/sample all lines of service or product, and ensure a profitable product mix
• Actively participate in promotions and contests, training, and audits
• Follow company policies/procedures regarding new customers, managing customer needs, and all aspects of service
• Ensure customer loyalty and outstanding customer service
• Build relationships, communicate openly, educate customers, and proactively resolve concerns in cooperation with supervision
• Safely operate a delivery vehicle on each trip, following all applicable laws and company policy
• Maintain vehicle cleanliness and perform regular vehicle inspections
• Handle and process customer payments
• Keep route paperwork current
• Ensure timely and correct deliveries of complete textile loads, pick up soiled textiles, and maintain proper inventories in accounts
• Service items such as facility maintenance products
• Monitor and report competitive activity
• Keep service agreements current and renewed
• Return from route and off-load soiled textiles in the receiving area of facility
• Accurately prepare route paperwork and follow check-in procedures
• Follow written and verbal instructions and perform other tasks as directed by supervision
• Support other service personnel as required by supervision

Qualifications

• Have and maintain a valid Driver's License, CDL when applicable, and be 21 years or older
• Maintain a driving record free of chargeable accidents, speeding, safety, or other violations
• Demonstrate excellent skills in the operation of vehicles and verifiable minimum one year experience of safe and successful driving
• Demonstrate excellent skills in customer service and route sales
• Excellent verbal/written communication skills in English, comprehend and follow direction, good time management skills, and team player
• Recognize colors, sizes, and types of product and count, add, and subtract accurately
• High School graduation or similar experience
• Qualified driver's license

Travel Requirements

Daily, by delivery vehicle within a route.

Work Environment

Operating vehicles on public roads, in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center, or depot. Indoor and outdoor areas of a typical industrial facility.

Physical Demands

• Sitting, grasping, driving, stooping, kneeling, reaching overhead
• Moving carts up to 500 lbs.
• Lifting up to 75 lbs
• Standing, walking, writing, speaking, hearing

Benefits

• 401(k) Plan with Company Match
• Medical, Dental, Vision, and FSA/HSA
• Life Insurance, Disability Insurance
• Vacation, Sick Time, Holidays
• Choice of Global Cash Card or Direct Deposit
• Employee Assistance Program (EAP)
• Career Advancement
• Development Opportunities
• Inclusive and Diverse Team Environment

Benefits may vary for positions covered by a collective bargaining agreement.