Route Relief Utility Driver

About the role

The Route Relief Utility Driver supports the Service Departments in meeting customer needs through up‑selling, cross‑selling, and excellent customer service. This position reports directly to the District Manager and is responsible for delivering products and picking up soiled linens on assigned routes safely and on time.

Responsibilities

• Deliver products and pick up soiled linens on assigned routes safely and on schedule.
• Provide outstanding customer service to build loyalty and strong relationships.
• Communicate with decision‑makers and proactively resolve service concerns.
• Follow Service SOPs for installations, deliveries, and account management.
• Maintain accurate inventories, route books, and customer files.
• Handle customer payments, credits, and change orders accurately.
• Monitor accounts and report customer feedback or competitive activity.
• Upsell services, promote products, and refer leads to Sales.
• Conduct daily vehicle inspections and maintain truck cleanliness.
• Load/unload products and move carts up to 500 lb; lift up to 75 lb.
• Ensure compliance with company policies, safety standards, and dress code.
• Collaborate with service, sales, and operations teams as a reliable relief driver.

Requirements

• Valid driver’s license; CDL when applicable; must be 21 years or older.
• Driving record free of chargeable accidents, speeding, safety or other violations.
• Excellent verbal and written communication skills in English; ability to comprehend and follow directions.
• At least two years of relevant experience in sales, customer service, delivery, or other public‑facing work.
• Ability to support other service team members as needed.
• Accurately recognize colors and sizes.
• Physical ability to stoop, pull, push, reach overhead, lift up to 75 lb, and move loaded carts up to 500 lb.
• Daily operation of vehicles on public roads, including entry/exit of customer locations, loading areas of industrial laundry facilities, service centers, or depots.
• Comfort working in indoor and outdoor areas of industrial laundry facilities.

Work Environment

• Frequent indoor and outdoor work in industrial laundry facilities and customer sites.
• Regular handling of loads up to 500 lb and lifting up to 75 lb.
• Operation of vehicles on public roads and within customer premises.

Benefits

• 401 K plan with company match.
• Medical, dental, vision, and FSA/HSA options.
• Life insurance and disability insurance.
• Paid vacation, sick time, and holidays.
• Employee Assistance Program (EAP).
• Benefits may vary for positions covered by a collective bargaining agreement; see alsco.com/benefits for a general description.

About Alsco Uniforms

Alsco Uniforms has been committed to its customers since 1889, pioneering the uniform and linen rental industry and growing into a global leader serving over 350,000 customers across 13 countries. We provide exceptional service and create solutions that strengthen our customers’ operations. Our diverse workforce drives performance, innovation, and exceptional service, offering competitive compensation, benefits, and ongoing growth opportunities.