Route Relief Sales Representative

About the role

The Route Relief Sales Representative supports the Sales Manager by planning and executing relief for assigned routes. This role ensures uninterrupted service to customers by delivering products, maintaining inventory, and promoting customer satisfaction in the absence of the regular Route Sales Representative.

Responsibilities

• Collaborate with the Sales Manager to plan route relief schedules in advance.
• Deliver products, equipment, and supplies to existing grocery-based customers during assigned relief periods.
• Solicit additional product purchases from current customers to drive sales.
• Collect customer payments and manage daily route bank deposits.
• Load and maintain accurate truck inventory for each customer visit.
• Maintain product freshness and appropriate shelf presentation.
• Ensure high levels of customer satisfaction through consistent service and support.
• Record and update accurate sales, inventory, and delivery information.
• Participate in trade shows and special events to promote company products.
• Perform routine vehicle maintenance and keep the truck clean.
• May be asked to perform additional duties as necessary.

Requirements

• A high school diploma or equivalent required.
• Passing score on aptitude test required in lieu of high school diploma or equivalent.
• 1 year of customer service or sales experience required.
• Route sales and cold calling experience in a Direct Store Delivery (DSD) environment preferred.
• Must be at least 21 years of age.
• Valid driver’s license required; CDL may be required based on location.
• Acceptable driving record.
• DOT medical certification required.
• Successful completion of pre-employment physical.
• COVID vaccination may be required depending on customer requirements for route access.
• Internal Only: Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources.

Qualifications

• Foundational Competencies:
• Builds Trust
• Continuous Learner
• Customer Centric
• Effective Communication
• Integrity
• Results Oriented
• Additional Competencies:
• Accountability
• Adaptability
• Takes Action
• Resourcefulness
• Collaborates

Skills

• High school diploma or equivalent
• Passing score on aptitude test
• 1 year of customer service or sales experience
• Route sales and cold calling experience in a DSD environment
• Valid driver’s license
• Acceptable driving record
• DOT medical certification
• Successful completion of pre-employment physical
• COVID vaccination (if required)

Benefits

Community Coffee Company offers a competitive salary and benefits package including health, dental, vision, life insurance, 401(k), short- and long-term disability, paid time off and employee assistance program.

Pay

Competitive salary based on experience and qualifications.

Schedule

Regular on-site work schedule, with occasional travel to customer establishments.