Route Relief Driver

Job Summary

The Route Relief/Utility RSR supports the Service Department in meeting customers' needs through up-selling/cross-selling and providing superior customer service. Main duties include covering routes and performing service-related tasks as required. Reports to the District Manager.

Qualifications

• Valid Drivers License, CDL when applicable
• One year experience of safe and successful driving
• Excellent skills in the operation of vehicles
• Excellent skills in customer service and route sales
• Excellent verbal/written communication skills in English
• Recognize colors, sizes and types of product and count, add and subtract accurately

Essential Functions

• Perform all responsibilities of a Route Sales Representative and related tasks
• Learn and support all routes
• Run routes as needed for holidays, vacations or other vacancies
• Assist in rush deliveries, renewals, audits, training and any other tasks assigned by supervision
• Solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix
• Actively participate in promotions and contests, training and audits
• Follow company policies/procedures regarding new customers, managing customer needs and all aspects of service
• Ensure customer loyalty and outstanding customer service
• Build relationships, communicate openly, educate customers and proactively resolve concerns in cooperation with supervision
• Safely operate a delivery vehicle on each trip, following all applicable laws and company policy
• Maintain vehicle cleanliness and perform regular vehicle inspections
• Handle and process customer payments
• Keep route paperwork current
• Ensure timely and correct deliveries of complete textile loads, pick up soiled textiles and maintain proper inventories in accounts
• Service items such as facility maintenance products
• Monitor and report competitive activity
• Keep service agreements current and renewed
• Return from route and off load soiled textiles in the receiving area of facility
• Accurately prepare route paperwork and follow check-in procedures
• Follow written and verbal instructions and perform other tasks as directed by supervision

Additional Functions

• Support other service personnel as required by supervision

Travel Requirements

Daily, by delivery vehicle within a route. Some weekend work may be required as needed.

Qualifications

• High School graduation or similar experience

Benefits

Medical/Dental/Vision Benefits - available after waiting period
Vacation & PTO - available after waiting period
Pension 401(k) Plan - Available

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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