Route Merchandiser

About the Role

Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry’s source for food service news and trends.

Mission: Delight our guests. Every meal. Every day.

Core Values:

• Exceptional: We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.
• Hospitality: We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time.
• Collaboration: We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences.
• Responsibility: We hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will, and check in on progress along the way.
• Innovation: We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services.

Responsibilities

• Service and merchandise vending machines and markets, deliver OCS orders, and maintain cleanliness of equipment.
• Utilize a company vehicle and tablet/phone to maintain accurate inventory records and ensure proper product rotation, including checking expiration dates.
• Account for all proceeds associated with routes.
• Maintain accurate inventory levels across all product categories, including beverages, pre‑packaged foods, fresh items, and snacks.
• Count, record, and order inventory following established protocols; complete full inventory counts as required.
• Restock shelves, coolers, coffee stations, and other product displays, ensuring proper product rotation and adherence to inventory tracking procedures.
• Remove, document, and properly handle out‑of‑date or rejected merchandise.
• Load and unload products safely, using proper lifting techniques and equipment.
• Deliver merchandise using a company vehicle, ensuring perishable items are handled and refrigerated appropriately.
• Optimize route efficiency to reduce drive time and improve productivity.
• Ensure coolers and refrigeration units maintain proper temperatures; report deviations.
• Collect money from kiosks and vending machines, following cash‑handling and loss‑prevention protocols; record transactions accurately.
• Monitor and report unusual activity related to safety, security, or potential misconduct.
• Perform routine cleaning of equipment and surrounding areas to maintain a professional point of sale.
• Inspect product quality, report stale or defective items, and conduct final walk‑throughs to ensure standards are met.
• Initiate service requests for equipment issues requiring technical support.
• Provide training to new Route Merchandisers as needed.
• Perform additional assignments and projects as required.

Qualifications

• High School Diploma or GED
• Valid driver’s license with a clean driving record
• Prior experience in delivery, route driving, merchandising, or customer service preferred

Skills

• Strong communication and customer service skills, with proficiency in English
• Proficiency with computers, iPads, GPS technology, and basic inventory systems; ability to operate box trucks preferred
• Ability to operate pallet jacks (if applicable)
• Results‑oriented, adaptable, and able to balance business needs with customer requests
• Detail‑oriented, professional, and comfortable in structured environments with routine tasks
• Strong visual merchandising abilities and commitment to maintaining a clean, organized presentation

Physical Requirements

• Climbing in-and-out of a vehicle
• Loading and unloading products
• Bending, stooping, pulling/pushing, and twisting
• Walking and standing for long periods
• Regular lifting up to 50 pounds
• Operating a company vehicle with driver-facing and road-facing video safety technology

Benefits

• Health Coverage – Medical, Dental, and Vision
• Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Parental Leave
• 401(k) with company match
• Paid Time Off
• Wellness Programs
• Referral bonus
• Additional Perks

For a summary of current benefits, visit https://www.continentalserves.com/work-at-continental/#benefits.

Department: Rochester Admin 310991 | Employment Type: Full Time | Location: Rochester | Reporting To: Bill Sutherland | Compensation: $45,000 - $55,000 / year