Route Merchandiser

Full-time position in Maple Heights, reporting to Yvonne Hallman. Department: Maple Heights Drivers 164005.

About the Role

Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine. Our mission: Delight our guest. Every meal. Every day. Core values include Exceptional, Hospitality, Collaboration, Responsibility, and Innovation.

As a Route Merchandiser, you will play a key role in servicing and merchandising vending machines and markets, delivering OCS orders, and helping maintain the cleanliness of equipment. You will utilize a company vehicle and a company-owned tablet or phone to maintain accurate inventory records and ensure proper product rotation, including checking expiration dates. Additionally, you will be responsible for accurate accounting of all proceeds associated with your routes.

Responsibilities

• Maintain accurate inventory levels across all product categories, including beverages, pre‑packaged foods, fresh items, and snacks.
• Count, record, and order inventory following established protocols; complete full inventory counts as required.
• Restock shelves, coolers, coffee stations, and other product displays, ensuring proper product rotation and adherence to inventory tracking procedures.
• Remove, document, and properly handle out‑of‑date or rejected merchandise.
• Load and unload products safely, using proper lifting techniques and equipment.
• Deliver merchandise using a company vehicle while ensuring all perishable items are handled and refrigerated appropriately during transit and stocking.
• Optimize route efficiency to reduce overall drive time and improve productivity.
• Ensure coolers and refrigeration units are maintaining proper temperatures; report any deviations.
• Collect money from kiosks and vending machines, following all cash‑handling and loss‑prevention protocols; record transactions accurately.
• Monitor and report any unusual or concerning activity related to safety, security, or potential misconduct.
• Perform routine cleaning of coffee machines, microwaves, coolers, shelves, racks, counters, floors, windows, and surrounding areas to maintain a clean and professional point of sale.
• Inspect product quality and appearance, report stale or defective items, and conduct a final walk‑through to ensure standards are met.
• Initiate service requests when equipment issues require technical support.
• Capable and proficient in providing training to new Route Merchandisers, depending on regional needs.
• Perform additional assignments and projects as needed.

Requirements

• High School Diploma or GED
• Valid driver’s license with a clean driving record
• Prior experience in delivery, route driving, merchandising, or customer service preferred
• Strong communication and customer service skills, with the ability to read, speak, and understand English
• Proficient with computers, iPads, GPS technology, and basic inventory systems; ability to operate box trucks preferred
• Ability to operate pallet jacks (if applicable to your region)
• Results‑oriented, adaptable, and able to balance business needs with customer requests; demonstrates consistent follow‑through and quickly applies new information
• Detail‑oriented, professional, and comfortable working in structured environments with routine tasks; able to follow written and verbal instructions
• Strong visual merchandising abilities and commitment to maintaining a clean, organized, and welcoming product presentation
• Climbing in-and-out of a vehicle
• Loading and unloading products from the vehicle
• Bending, stooping, pulling/pushing, and twisting required
• Walking and standing required for long periods
• Regular lifting up to 50 pounds
• Operating a company vehicle equipped with continuous driver-facing and road-facing video safety technology

Benefits

• Health Coverage – Medical, Dental and Vision
• Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Parental Leave
• 401(k) with company match
• Paid Time Off
• Wellness Programs
• Referral bonus
• Additional Perks (summary at https://www.continentalserves.com/work-at-continental/#benefits)

Pay

$20.00 per hour.