Route Manager (Commercial Pest Control Technician)

About the Role

When was the last time you had a really great day at work? As a Route Manager, you manage your own schedule and workload, building professional relationships with clients and team members. You act as a trusted advisor, solving challenging pest problems, protecting businesses, and improving community health and safety. This role offers limitless room to grow and excel in a rewarding career with great benefits and paid time off.

Responsibilities

• Manage your own schedule and workload while building strong professional relationships with clients and teammates.
• Become a trusted advisor, solving challenging pest problems and protecting businesses while improving community health and safety.
• Learn about rodent, insect, flying, and crawling pests, study for licensing exams, and participate in ongoing training to maintain certifications.
• Inspect client sites and apply mechanical, biological, and chemical tools to prevent and control pest issues.
• Take ownership of your route and ensure timely, top-quality service.
• Safeguard public health by recognizing and controlling pest problems.
• Manage a dedicated route of commercial clients, delivering uncompromising service in a professional, safe, friendly, and cordial manner.
• Participate in training and certification programs, then apply knowledge to locate, identify, destroy, control, and repel pests.
• Partner with clients and technical specialists to solve complicated pest problems.
• Provide proactive, knowledgeable guidance to customers, effectively communicating options and recommendations for managing new or complex pest problems.
• Provide uncompromising service, aiming to exceed client expectations in every interaction.
• Set up, monitor, and tear down equipment for new installations and specialized treatments.
• Respond quickly and professionally to client complaints and service requests.
• Work a flexible schedule as needed to meet client expectations, managing your schedule and route to address urgent and unscheduled services in a timely manner.
• Drive and maintain a clean, safe, and well-organized company service vehicle according to Sprague and DOT standards.
• Maintain proper inventory of tools, equipment, and materials in the company vehicle.
• Seek out opportunities to grow accounts and branch sales by asking for referrals, speaking with clients about add-on services, products and equipment, and logging leads for the sales team.

Requirements

• High school diploma or equivalent.
• Valid Driver’s License and satisfactory Motor Vehicle Record.
• 2+ years in route sales, merchandising, dispatching, or logistics.
• Attention to detail and high standards of work quality.
• Hunger for knowledge and professional development.
• Competitive approach to both individual and team performance.

Nice to Haves

• 2+ years’ experience in pest control, landscaping, agriculture, or food production.
• Pest control, industrial, or safety certifications.

Skills

• Ability to communicate effectively verbally and in writing with customers, peers, and managers.
• Ability to set priorities and manage time to accomplish work goals according to quality standards and deadlines.
• Ability to adapt quickly and work effectively in varying environments and job site conditions.
• Ability to perform effectively with minimal direction, self-direct work, and escalate problems to manager where appropriate.
• Attention to detail and ability to recognize and correct errors and inconsistencies.
• Ability to navigate conflict, recommend options, and facilitate solutions that best serve the client and the company’s objectives and values.
• Proficiency in computer software and systems including Microsoft Office (Word, Excel, Outlook), scheduling and mapping software, smartphone applications, and web-based portals; ability to learn new software quickly.

About the Company

At Sprague, pests pose a serious threat to public health and our world’s food supply. Food-borne illnesses as a result of bacteria transmitted by pests sicken millions of people annually. Sprague’s highly trained and dedicated team is driven to design and deliver pest management programs using the latest technology and products to safeguard people, property, and food, and leave the smallest environmental footprint. Working for Sprague means passionately delivering uncompromising service with a focus on commitment to clients and ourselves, consistency, accountability, respect, teamwork, and environmental responsibility.

Benefits

• Health, Vision, Dental Insurance within 30 days of hire.
• 401K after 1 year, with 100% match up to 3% plus 50% match up to 6%.
• Paid time off: Personal time available day 1, holiday and vacation time after 90 days.
• Childcare assistance and college savings plan.
• On-the-job training and licensing.
• Take-home service vehicle with gas card.
• Company-provided phone, uniforms, and safety equipment.
• Performance bonuses and sales commissions.
• Unlimited growth opportunities, with continuing education and leadership training.

Pay

$21-26/hour to start (depending on experience) plus performance bonuses and sales commissions.

Schedule

• Open to working holidays and weekends (Saturday and Sunday).
• Flexible schedule with a weekday off for flexibility.