Commercial Pest Control Technician (Route Manager)

Position Summary

The primary responsibility for a Route Manager is to provide pest control and inspection services assigned client locations according to established standards for responsiveness and quality. The Route Manager will develop professional relationships with clients to understand their unique business challenges, offer knowledgeable guidance, recommend actions, and solve a wide variety of pest management problems. This position reports to the Branch Manager and partners with Operations Managers, Sales Reps, and a team of Route Managers (technicians) to continually enhance client satisfaction and business operations.

Essential Functions

• Scheduling Ownership:
• Manage a dedicated route of commercial clients.
• Work a flexible schedule to meet client expectations, managing urgent and unscheduled services in a timely manner.
• Client Satisfaction:
• Provide proactive, knowledgeable guidance to customers, effectively communicating options and recommendations for managing new or complex pest problems.
• Respond quickly and professionally to client complaints and service requests.
• Seek out opportunities to grow accounts and branch sales by asking for referrals, speaking with clients about add-on services, products, and equipment, and logging leads for the sales team.
• Safety:
• Drive and maintain a clean, safe, and well-organized company service vehicle according to Sprague and DOT standards.
• Set up, monitor, and tear down equipment for new installations and specialized treatments.
• Continuous Learning & Improvement:
• Engage in regular training sessions to earn and maintain certifications and stay updated on the latest pest control methods and technologies.
• Partner with clients and technical specialists to create action plans for solving and preventing pest management problems.

Job Requirements

• High School Diploma or GED
• 2+ years in route sales, facilities management, janitorial service, landscaping, or environmental services
• 2+ years' experience in customer service, sales, retail, or hospitality roles
• Excellent communicator, both written and verbal, able to communicate complex concepts and risk factors to stakeholders and influence decision making
• Ability and aptitude with Microsoft Office Suite and other technology necessary for successful day-to-day functioning in a business environment.
• Ability to pass background screening requirements, including identity, criminal history and motor vehicle records checks
• Ability to meet DOT physical standards, including a 5-panel drug screen

Preferred Qualifications

• Previous pest control experience
• Pest control, industrial, or safety certifications

Physical Requirements

• Physical Strength and Stamina: Ability to handle pest control equipment and work in various conditions and environments.
• Lifting and Carrying: Ability to lift and carry equipment and materials, which may weigh up to 50 pounds.
• Bending, Stooping, and Crawling: Frequent bending, stooping, and crawling to access and treat pest-infested areas.
• Standing and Walking: Prolonged periods of standing and walking while inspecting and treating areas.
• Working in Confined Spaces: Ability to work in tight or confined spaces, such as crawl spaces, equipment rooms, and silos.
• Climbing: Ability to climb ladders and work at heights when necessary.
• Driving: Must possess the physical ability to safely operate and drive a vehicle, including maintaining control and awareness during extended periods of driving
• Use of Protective Equipment: Wearing protective gear, including gloves, goggles, and respirators, to reduce the risk of harm from pesticides
• Working in various weather conditions: Preparedness to work outdoors in all types of weather, including extreme heat, cold, and rain.
• Safety awareness: Ability to follow safety protocols and wear personal protective equipment to minimize health risks from exposure to chemicals and pests