Route Driver Training Manager - Carrollton, TX

About the role

The Route Driver Training Manager is responsible for training, coaching, and developing Relief Route Drivers to successfully transition into commissioned Route Driver roles. This role oversees onboarding, performance development, route readiness, safety compliance, and operational support while ensuring exceptional customer service and route execution.

Responsibilities

• Training & Development
  Lead onboarding and training Relief Route Drivers.
  Develop and deliver training on route operations, customer service, safety, product knowledge, and sales techniques.
  Conduct ride-alongs, field observations, and coaching sessions.
  Evaluate driver performance and readiness for commissioned Route Driver roles.
  Create development plans to address skill gaps and support career growth.
• Team Leadership
  Supervise and mentor Relief Route Drivers.
  Foster a culture of safety, accountability, and continuous improvement.
  Provide ongoing coaching, feedback, and performance management.
  Support employee engagement, retention, and advancement opportunities.
• Route Operations
  Coordinate route coverage for absences, vacations, and open routes.
  Ensure drivers are prepared to service multiple routes and customer accounts.
  Monitor route performance, customer service, and operational efficiency.
  Collaborate with Operations and Sales teams to support business objectives.
• Safety & Compliance
  Enforce company safety policies and DOT regulations.
  Conduct safety training and monitor compliance requirements.
  Review vehicle inspections and driver documentation.
  Investigate incidents and implement corrective actions as needed.
• Administrative Responsibilities
  Maintain training records, evaluations, and compliance documentation.
  Track key performance metrics related to training, safety, and productivity.
  Prepare reports and communicate progress to management.
  Assist with recruiting, interviewing, and workforce planning efforts.

Qualifications

• Associate’s or bachelor’s degree in business, Logistics, Operations, or related field preferred.
• 3+ years of experience in route operations, transportation, delivery, or route sales.
• 2+ years of leadership, training, or supervisory experience.
• Experience developing employees in a customer-facing environment.
• Knowledge of route operations, customer service, DOT regulations, and safety standards.
• Strong leadership, coaching, communication, and problem-solving skills.
• Proficiency with Microsoft Office and route management software.
• Valid driver’s license with an acceptable driving record.